Poor customer service I contacted your company about returning an item. Since no one ever answers the customer support line, I used your chat bot to request information about returning my recent purchase. I was told by "Jose" that customer service would be sending me an E-mail with instruction. it's been three days and still no response.

I contacted them more than a week ago… I contacted them more than a week ago via chat because I want to return a product, the girl who assisted me told me that I should seek approval for that and that I should wait for an email with the response. Which never happened, they never contacted me. Today I wrote to them again, the boy tells me that since the other girl has the case she cannot solve it either, that I must wait who knows how much longer for a solution. This is not the first time I have had a super bad experience with you, however I tried again and they failed again. I need a quick solution.

So far...so good I'm giving this 4 stars since I haven't had a chance to try it out yet. Bought this for using with my embroidery. From reading the description and the fact that I don't really have to set/stand to apply pressure is what sold me on buying this product. Will keep my fingers crossed.

No instructions for constructing murphy bed wit VEVOR kit. Order No.24040700976020353626 I purchased your kit for a murphy bed, but it did not include any directions for construction of the bed. I contacted VEVOR to obtain the plans. But they said they had none. With no available installation instructions, you should not even offer this product for sale. My actual rating is ZERO stars.

The product arrived with scratches in… The product arrived with scratches in the paint due to poor packaging. It's not going to affect how it functions but it would be a sticking point with someone who carried a little bit more about how long I was going to last.