I contacted them more than a week ago… I contacted them more than a week ago via chat because I want to return a product, the girl who assisted me told me that I should seek approval for that and that I should wait for an email with the response. Which never happened, they never contacted me. Today I wrote to them again, the boy tells me that since the other girl has the case she cannot solve it either, that I must wait who knows how much longer for a solution. This is not the first time I have had a super bad experience with you, however I tried again and they failed again. I need a quick solution.

Item came quickly and in perfect… Item came quickly and in perfect condition, it was easy to put together and works just as expected.

So far...so good I'm giving this 4 stars since I haven't had a chance to try it out yet. Bought this for using with my embroidery. From reading the description and the fact that I don't really have to set/stand to apply pressure is what sold me on buying this product. Will keep my fingers crossed.

Quality quality Cost of my items I have purchased have been very reasonable. The quality of my items have all been above board. The only thing I could say needs a-little attention is the shipping times. Other than that I am a life long member of the Vevor company and I tell everyone at Lowe’s and home depot where to get the good stuff without the middlemen.

Poor customer service I contacted your company about returning an item. Since no one ever answers the customer support line, I used your chat bot to request information about returning my recent purchase. I was told by "Jose" that customer service would be sending me an E-mail with instruction. it's been three days and still no response.