Stay away! Had the device, a Drager BAIID, installed November of 2022. Shortly after it was installed the device would read please wait for sometimes up to thirty minutes before it was ready to test. Road Guard said it was a battery problem. Battery was replaced when the device was installed. Finally it was determined the battery in their device was the problem and they swapped out the device. Fast forward to this November and started having problems again. Now the first random test after starting won't register on the device. Device keeps saying repeat test until a violation timeout. I'm testing, just not registering with the device. This has happened 3 times now since my November callibration. Technician says he can't find anything wrong. Called Road Guard and they said an area manager would contact me concerning the issue. It's been 3 weeks since he was contacted about this and I'm still waiting for his call. Been using the device for a year. I didn't suddenly forget how to provide to test sample after a year. I'm down close to $500 in less than a month getting this device serviced do to lockouts and they're doing nothing to help. Don't think I'm ever going to hear from the area manager, my installer can't even reach him. I'll be contacting the secretary of state with my complaint and the BBB as well. Device was great when it worked. Getting any results from device problems has been terrible from day one.

Jessie was extremely helpful in… Jessie was extremely helpful in answering all my questions. He was informative, knowledgeable and explained things well. I will keep his information, so the next time I need help I will call on him!

Rep. Lakesha Henry was the best! I spoke today with Lakesha Henry. She was knowledgeable, efficient, and very helpful. I hope that if I have any issues during my lease that I get her to assist me. Martha J. Pyle

The worst experience the guy literally… The worst experience the guy literally told me he didn't have my appointment that was confirmed by email.

Company is violating the law Called to get a quote on an interlock. Was told it would be $138 a month plus tax, plus monthly recalibration fees. When I informed them that TN law states that no provider may charge more than $125 TOTAL including recalibration, they said "that's the price". Will be reporting them to the TN Dept of Homeland Security and Attorney General to have their license to operate in TN revoked.