The worst experience the guy literally… The worst experience the guy literally told me he didn't have my appointment that was confirmed by email.

Stay away! Had the device, a Drager BAIID, installed November of 2022. Shortly after it was installed the device would read please wait for sometimes up to thirty minutes before it was ready to test. Road Guard said it was a battery problem. Battery was replaced when the device was installed. Finally it was determined the battery in their device was the problem and they swapped out the device. Fast forward to this November and started having problems again. Now the first random test after starting won't register on the device. Device keeps saying repeat test until a violation timeout. I'm testing, just not registering with the device. This has happened 3 times now since my November callibration. Technician says he can't find anything wrong. Called Road Guard and they said an area manager would contact me concerning the issue. It's been 3 weeks since he was contacted about this and I'm still waiting for his call. Been using the device for a year. I didn't suddenly forget how to provide to test sample after a year. I'm down close to $500 in less than a month getting this device serviced do to lockouts and they're doing nothing to help. Don't think I'm ever going to hear from the area manager, my installer can't even reach him. I'll be contacting the secretary of state with my complaint and the BBB as well. Device was great when it worked. Getting any results from device problems has been terrible from day one.

Ms Lakeisha Henry is an absolute… Ms Lakeisha Henry is an absolute superstar! She was kind and professional. Went above and beyond making sure I was set up and heading in the right direction!

Brenda was awesome Brenda was a fantastic person to speak to you today. The list provided by Dallas County had RoadGuard listed as the third company. The first two companies that were contacted work absolutely horrible. Their customer service representative was rude, demeaning, and appeared to be uninterested. Miss Brenda was polite, informative, and a pleasure to speak with.

Nicole is the absolute best by far!! Nicole is the absolute best by far!! We have had an on going issue for couple weeks involving VASAP. Nicole never stopped the the problem was solved although it was not her problem she helped to solve it giving advice making suggestions the 3 of us worked diligently together to be able to move forward. Nicole has excellent customer service skills has patience and well educated at her job. We are very grateful for Nicole's expertise she's wonderful NICOLE IS THE BOMB!!!😊