Loaned 5.11 my money for 3 months Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Our agency ordered several 100 polos to… Our agency ordered several 100 polos to decorate in there facility. We usually use a local embellisher, but decided to give them a try, since we were ordering direct from them. It took over two months to receive our order. We were quoted 3 - 4 weeks. Their customer service had no clue when the order would be processed. When contacted the gal sounded lost and confused on when our order would ship. She estimated another week, but in reality it took 3 more weeks to ship. Use a local embellisher if you can. Just because they are a big company doesn’t mean they are better. Plus the quality of the embroidery was substandard.

Compliments to Mr. Pipitone Mr. Nick Pipitone at the Virginia Beach Store, zip code 23452, presented us, a couple Mariners, with the most experienced, professional, knowledgeable, as well as sincere friendliness we rarely experience on land anymore. Please commend him with your highest honor. A very sincere thank you.

I have been wearing 5.11's for many… I have been wearing 5.11's for many years. Even continued to wear them after I left law enforcement. This last order was very disappointing though. The pants now have left handed zippers. I called customer service and was told that all women's pants going forward are switching to the left handed zipper. This makes absolutely no sense to me. Left handed zippers were created back when women were dressed by servants, and I think it's safe to say that women dress themselves nowadays, so why 5.11 decided to go back in time and change their zippers is beyond me.

Have been a customer for 15 years Have been a customer for 15 years. Last few years I haven’t been able to get 2XL Tall Professional Polo short sleave in white and several other colors. Have tried many times— no joy. Getting frustrated with your company. Excellent shirts when i.can get them.