Great products when they decide to ship… Great products when they decide to ship them. Order showed processing for over one month. When I called customer service said she would send message to warehouse. Item shipped next day but month after originally ordered. Gave them another try and 1 item showing pending 1 week later. Called customer service and very rude guy told me item was on back order. Love the gear but from now on I will order from third party. Midway , academy, etc… 5:11 has horrible inventory system and order fulfillment is not good.

Quality has gone downhill!!!!And they… Quality has gone downhill!!!!And they don't stand by their warranty because they know they would then be constantly replacing these poorly made pants. Never again will I buy this garbage product

Got half my order went to check on… Got half my order went to check on other item and it was cancelled on me without notification. Love their products but Im going to be looking at competitors now. So disappointed.

Shady business Well, I ordered two pairs of pants: a cheaper pair on sale and a more expensive pair. They sent two of the cheaper pair. I sent a pair back. They took over a month to issue the refund, and when they did, they refunded me for the cheaper pair. In essence, they stole 50+$ from me. They do NOT care about their customers and they couldn’t have been more clear on that point.

Wear their stuff since over 10 years Wear their stuff since over 10 years. Returning buyer and always will again. Dealt with support yesterday, cause of faulty product, which can happen and was handled outstanding - thanks Ellinore - very uncomplicated and practical.