Awful company to work with as a… Awful company to work with as a business. Customer service is a joke, don't do what they say they're going to do. Ship items with UPS and don't actually provide you any info, and when you have an issue (which is most orders) they try to put it back on you to contact UPS (which is pointless) to chase. If they weren't such a big company they'd probably worry more about how they treat customers than they do. I would just not bother at all with 5.11 as all they do is destroy your hard earned relationships with customers, as you have to keep letting your customers down with deliveries.

Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.

Everything is very good. So, I Made an order for my Birthday, I always dreamt about having something from this brand and ordered three t-shirts and jeans. I was so skeptical after I read all of the reviews, was even kinda afraid especially that it took place between Halloween times and I really thought it would take a lot of time to be shipped, but they actually shipped my stuff pretty fast (like in two or so days) and then, you know, Dhl… they are not exactly the fastest, but still, it made to me just right in time! What could I say? I guess, that’s the first women's pants that actually fit and feel like it was really made for a woman, The quality is the best, very true to size, colour is just like it was pictured, I’m amazed at how soft and comfortable they are. Please, please, make more stuff for the women, especially I’m going to wait from now on for the black britta or similar jeans. Thanks for the patch btw. ❤️ and good luck!

Great products when they decide to ship… Great products when they decide to ship them. Order showed processing for over one month. When I called customer service said she would send message to warehouse. Item shipped next day but month after originally ordered. Gave them another try and 1 item showing pending 1 week later. Called customer service and very rude guy told me item was on back order. Love the gear but from now on I will order from third party. Midway , academy, etc… 5:11 has horrible inventory system and order fulfillment is not good.

Got half my order went to check on… Got half my order went to check on other item and it was cancelled on me without notification. Love their products but Im going to be looking at competitors now. So disappointed.