Loaned 5.11 my money for 3 months Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Fantastic products from a fantastic… Fantastic products from a fantastic company!! I've placed 2 orders with 511tactical.com in Sweden. One order on the 11th November 2021 and my second order on December 6th 2021. Both orders were packed perfectly and delivered in rapid time. The items are absolutely top quality and the service from 511tactical.com couldn't be better! A first class shopping experience every time and I'll be back in the New Year with another order! Thank you so much!!

Great products when they decide to ship… Great products when they decide to ship them. Order showed processing for over one month. When I called customer service said she would send message to warehouse. Item shipped next day but month after originally ordered. Gave them another try and 1 item showing pending 1 week later. Called customer service and very rude guy told me item was on back order. Love the gear but from now on I will order from third party. Midway , academy, etc… 5:11 has horrible inventory system and order fulfillment is not good.

Compliments to Mr. Pipitone Mr. Nick Pipitone at the Virginia Beach Store, zip code 23452, presented us, a couple Mariners, with the most experienced, professional, knowledgeable, as well as sincere friendliness we rarely experience on land anymore. Please commend him with your highest honor. A very sincere thank you.

Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.