Nonexistent customer service. After reading these reviews, I'm glad I didn't get around to ordering from them. I wanted to order an expensive SOMS bag but was concerned about measurements. I called their clueless customer service reps twice trying to get answers to my questions before buying a $350 bag. Both times I was promised a call back, and nothing. I'll spend my money somewhere else.

Refuse to un-reserve the amount paid for items not in stock. European branch sells items that are out of stock and backorders them indefinitely. They just keep refusing that they have reserved the amount from my credit card. However, amount is still reserved after so many days. I cannot do nothing but wait for the amount to be released automatically after 40 days. Dreadful customer service experience. Too bad that their products are quite good, especially the discontinued items (the older the design the better).

Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.

Horrible company that treat their… Horrible company that treat their employees like trash. I was bullied, belittled and harassed over taking 2 days off twice. Once for a death in the family and the other because I literally tore my calf muscle. My last day I was treated so badly that I just didn’t come back from lunch. I called HR and talked to them about how I was treated. They said they would get back to me. Its been two weeks and they wont respond to my emails or calls. So much for them not tolerating harassment or bullying. Also the manager committed forgery by signing my name to paperwork they are saying I signed. I asked for copies and they refused.

Horrible Customer Service! I loved my 511 side zip boots. Actually had 2 pairs but when trying to reorder them with a LEO discount the costumer service was awful. I was on the phone for over an hour where they transferred me 3 times then left me on a blank line for 20 additional mins. Because of this experience I’m ordering shoes from Bates or a different company. So sad that they promote being Law Enforcement friendly but can’t even direct one caller. I thought they would be better!