Nonexistent customer service. After reading these reviews, I'm glad I didn't get around to ordering from them. I wanted to order an expensive SOMS bag but was concerned about measurements. I called their clueless customer service reps twice trying to get answers to my questions before buying a $350 bag. Both times I was promised a call back, and nothing. I'll spend my money somewhere else.

Have been a customer for 15 years Have been a customer for 15 years. Last few years I haven’t been able to get 2XL Tall Professional Polo short sleave in white and several other colors. Have tried many times— no joy. Getting frustrated with your company. Excellent shirts when i.can get them.

Quality has gone downhill!!!!And they… Quality has gone downhill!!!!And they don't stand by their warranty because they know they would then be constantly replacing these poorly made pants. Never again will I buy this garbage product

Great products when they decide to ship… Great products when they decide to ship them. Order showed processing for over one month. When I called customer service said she would send message to warehouse. Item shipped next day but month after originally ordered. Gave them another try and 1 item showing pending 1 week later. Called customer service and very rude guy told me item was on back order. Love the gear but from now on I will order from third party. Midway , academy, etc… 5:11 has horrible inventory system and order fulfillment is not good.

Refuse to un-reserve the amount paid for items not in stock. European branch sells items that are out of stock and backorders them indefinitely. They just keep refusing that they have reserved the amount from my credit card. However, amount is still reserved after so many days. I cannot do nothing but wait for the amount to be released automatically after 40 days. Dreadful customer service experience. Too bad that their products are quite good, especially the discontinued items (the older the design the better).