Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.

Nonexistent customer service. After reading these reviews, I'm glad I didn't get around to ordering from them. I wanted to order an expensive SOMS bag but was concerned about measurements. I called their clueless customer service reps twice trying to get answers to my questions before buying a $350 bag. Both times I was promised a call back, and nothing. I'll spend my money somewhere else.

Loaned 5.11 my money for 3 months Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Got half my order went to check on… Got half my order went to check on other item and it was cancelled on me without notification. Love their products but Im going to be looking at competitors now. So disappointed.

Fantastic products from a fantastic… Fantastic products from a fantastic company!! I've placed 2 orders with 511tactical.com in Sweden. One order on the 11th November 2021 and my second order on December 6th 2021. Both orders were packed perfectly and delivered in rapid time. The items are absolutely top quality and the service from 511tactical.com couldn't be better! A first class shopping experience every time and I'll be back in the New Year with another order! Thank you so much!!