Fantastic products from a fantastic… Fantastic products from a fantastic company!! I've placed 2 orders with 511tactical.com in Sweden. One order on the 11th November 2021 and my second order on December 6th 2021. Both orders were packed perfectly and delivered in rapid time. The items are absolutely top quality and the service from 511tactical.com couldn't be better! A first class shopping experience every time and I'll be back in the New Year with another order! Thank you so much!!

Nonexistent customer service. After reading these reviews, I'm glad I didn't get around to ordering from them. I wanted to order an expensive SOMS bag but was concerned about measurements. I called their clueless customer service reps twice trying to get answers to my questions before buying a $350 bag. Both times I was promised a call back, and nothing. I'll spend my money somewhere else.

Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.

Awful company to work with as a… Awful company to work with as a business. Customer service is a joke, don't do what they say they're going to do. Ship items with UPS and don't actually provide you any info, and when you have an issue (which is most orders) they try to put it back on you to contact UPS (which is pointless) to chase. If they weren't such a big company they'd probably worry more about how they treat customers than they do. I would just not bother at all with 5.11 as all they do is destroy your hard earned relationships with customers, as you have to keep letting your customers down with deliveries.

I have been wearing 5.11's for many… I have been wearing 5.11's for many years. Even continued to wear them after I left law enforcement. This last order was very disappointing though. The pants now have left handed zippers. I called customer service and was told that all women's pants going forward are switching to the left handed zipper. This makes absolutely no sense to me. Left handed zippers were created back when women were dressed by servants, and I think it's safe to say that women dress themselves nowadays, so why 5.11 decided to go back in time and change their zippers is beyond me.