Horrible Customer Service! I loved my 511 side zip boots. Actually had 2 pairs but when trying to reorder them with a LEO discount the costumer service was awful. I was on the phone for over an hour where they transferred me 3 times then left me on a blank line for 20 additional mins. Because of this experience I’m ordering shoes from Bates or a different company. So sad that they promote being Law Enforcement friendly but can’t even direct one caller. I thought they would be better!

I have been wearing 5.11's for many… I have been wearing 5.11's for many years. Even continued to wear them after I left law enforcement. This last order was very disappointing though. The pants now have left handed zippers. I called customer service and was told that all women's pants going forward are switching to the left handed zipper. This makes absolutely no sense to me. Left handed zippers were created back when women were dressed by servants, and I think it's safe to say that women dress themselves nowadays, so why 5.11 decided to go back in time and change their zippers is beyond me.

Everything is very good. So, I Made an order for my Birthday, I always dreamt about having something from this brand and ordered three t-shirts and jeans. I was so skeptical after I read all of the reviews, was even kinda afraid especially that it took place between Halloween times and I really thought it would take a lot of time to be shipped, but they actually shipped my stuff pretty fast (like in two or so days) and then, you know, Dhl… they are not exactly the fastest, but still, it made to me just right in time! What could I say? I guess, that’s the first women's pants that actually fit and feel like it was really made for a woman, The quality is the best, very true to size, colour is just like it was pictured, I’m amazed at how soft and comfortable they are. Please, please, make more stuff for the women, especially I’m going to wait from now on for the black britta or similar jeans. Thanks for the patch btw. ❤️ and good luck!

Loaned 5.11 my money for 3 months Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Great products when they decide to ship… Great products when they decide to ship them. Order showed processing for over one month. When I called customer service said she would send message to warehouse. Item shipped next day but month after originally ordered. Gave them another try and 1 item showing pending 1 week later. Called customer service and very rude guy told me item was on back order. Love the gear but from now on I will order from third party. Midway , academy, etc… 5:11 has horrible inventory system and order fulfillment is not good.