Our agency ordered several 100 polos to… Our agency ordered several 100 polos to decorate in there facility. We usually use a local embellisher, but decided to give them a try, since we were ordering direct from them. It took over two months to receive our order. We were quoted 3 - 4 weeks. Their customer service had no clue when the order would be processed. When contacted the gal sounded lost and confused on when our order would ship. She estimated another week, but in reality it took 3 more weeks to ship. Use a local embellisher if you can. Just because they are a big company doesn’t mean they are better. Plus the quality of the embroidery was substandard.

Nonexistent customer service. After reading these reviews, I'm glad I didn't get around to ordering from them. I wanted to order an expensive SOMS bag but was concerned about measurements. I called their clueless customer service reps twice trying to get answers to my questions before buying a $350 bag. Both times I was promised a call back, and nothing. I'll spend my money somewhere else.

Have been a customer for 15 years Have been a customer for 15 years. Last few years I haven’t been able to get 2XL Tall Professional Polo short sleave in white and several other colors. Have tried many times— no joy. Getting frustrated with your company. Excellent shirts when i.can get them.

Thank you 5.11 for opening a store near… Thank you 5.11 for opening a store near me in Paramus NJ. Now I’m gonna go broke. I wanted one of everything in the store. The assortment is endless. Today I bought a tactical waterproof rain jacket. Needed it for tonight. My Columbia would get soaking wet. This jacket truly keeps me dry, drys off very quick and feels very well made and comfortable with or without a vest on. I could use it all year, just layer up during cold season. I’m a big knife collector and no one but another can understand, just one more. Amongst the 100+, I have several Fox and Spyderco Emerson Wave Folding Karambits. I’ve had my eye on some fixed blade Karambits, the 5.11 Doug Marcaida among them. The 5.11 was the cheapest and that’s what made me hesitate online. But today in store seeing it and touching it, I bought it instantly. It’s very well made, perfect size, razor sharp and more Wharncliffe style blade then typical Hawkbill which is what I wanted. The Kydex Sheath system has excellent retention and gives you six ways to carry, belt or molle. It was a no brainer. I have a list of things I want or need to update. And no, I’m not an employee. Just a gear junkie. I dare you to walk into that store and Not buy something.

Great products when they decide to ship… Great products when they decide to ship them. Order showed processing for over one month. When I called customer service said she would send message to warehouse. Item shipped next day but month after originally ordered. Gave them another try and 1 item showing pending 1 week later. Called customer service and very rude guy told me item was on back order. Love the gear but from now on I will order from third party. Midway , academy, etc… 5:11 has horrible inventory system and order fulfillment is not good.