Got half my order went to check on… Got half my order went to check on other item and it was cancelled on me without notification. Love their products but Im going to be looking at competitors now. So disappointed.

Horrible Customer Service! I loved my 511 side zip boots. Actually had 2 pairs but when trying to reorder them with a LEO discount the costumer service was awful. I was on the phone for over an hour where they transferred me 3 times then left me on a blank line for 20 additional mins. Because of this experience I’m ordering shoes from Bates or a different company. So sad that they promote being Law Enforcement friendly but can’t even direct one caller. I thought they would be better!

Refuse to un-reserve the amount paid for items not in stock. European branch sells items that are out of stock and backorders them indefinitely. They just keep refusing that they have reserved the amount from my credit card. However, amount is still reserved after so many days. I cannot do nothing but wait for the amount to be released automatically after 40 days. Dreadful customer service experience. Too bad that their products are quite good, especially the discontinued items (the older the design the better).

Quality has gone downhill!!!!And they… Quality has gone downhill!!!!And they don't stand by their warranty because they know they would then be constantly replacing these poorly made pants. Never again will I buy this garbage product

Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.