Loaned 5.11 my money for 3 months Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Horrible company that treat their… Horrible company that treat their employees like trash. I was bullied, belittled and harassed over taking 2 days off twice. Once for a death in the family and the other because I literally tore my calf muscle. My last day I was treated so badly that I just didn’t come back from lunch. I called HR and talked to them about how I was treated. They said they would get back to me. Its been two weeks and they wont respond to my emails or calls. So much for them not tolerating harassment or bullying. Also the manager committed forgery by signing my name to paperwork they are saying I signed. I asked for copies and they refused.

Quality has gone downhill!!!!And they… Quality has gone downhill!!!!And they don't stand by their warranty because they know they would then be constantly replacing these poorly made pants. Never again will I buy this garbage product

Our agency ordered several 100 polos to… Our agency ordered several 100 polos to decorate in there facility. We usually use a local embellisher, but decided to give them a try, since we were ordering direct from them. It took over two months to receive our order. We were quoted 3 - 4 weeks. Their customer service had no clue when the order would be processed. When contacted the gal sounded lost and confused on when our order would ship. She estimated another week, but in reality it took 3 more weeks to ship. Use a local embellisher if you can. Just because they are a big company doesn’t mean they are better. Plus the quality of the embroidery was substandard.

Horrible Customer Service! I loved my 511 side zip boots. Actually had 2 pairs but when trying to reorder them with a LEO discount the costumer service was awful. I was on the phone for over an hour where they transferred me 3 times then left me on a blank line for 20 additional mins. Because of this experience I’m ordering shoes from Bates or a different company. So sad that they promote being Law Enforcement friendly but can’t even direct one caller. I thought they would be better!