Refuse to un-reserve the amount paid for items not in stock. European branch sells items that are out of stock and backorders them indefinitely. They just keep refusing that they have reserved the amount from my credit card. However, amount is still reserved after so many days. I cannot do nothing but wait for the amount to be released automatically after 40 days. Dreadful customer service experience. Too bad that their products are quite good, especially the discontinued items (the older the design the better).

Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.

Thank you 5.11 for opening a store near… Thank you 5.11 for opening a store near me in Paramus NJ. Now I’m gonna go broke. I wanted one of everything in the store. The assortment is endless. Today I bought a tactical waterproof rain jacket. Needed it for tonight. My Columbia would get soaking wet. This jacket truly keeps me dry, drys off very quick and feels very well made and comfortable with or without a vest on. I could use it all year, just layer up during cold season. I’m a big knife collector and no one but another can understand, just one more. Amongst the 100+, I have several Fox and Spyderco Emerson Wave Folding Karambits. I’ve had my eye on some fixed blade Karambits, the 5.11 Doug Marcaida among them. The 5.11 was the cheapest and that’s what made me hesitate online. But today in store seeing it and touching it, I bought it instantly. It’s very well made, perfect size, razor sharp and more Wharncliffe style blade then typical Hawkbill which is what I wanted. The Kydex Sheath system has excellent retention and gives you six ways to carry, belt or molle. It was a no brainer. I have a list of things I want or need to update. And no, I’m not an employee. Just a gear junkie. I dare you to walk into that store and Not buy something.

Awful company to work with as a… Awful company to work with as a business. Customer service is a joke, don't do what they say they're going to do. Ship items with UPS and don't actually provide you any info, and when you have an issue (which is most orders) they try to put it back on you to contact UPS (which is pointless) to chase. If they weren't such a big company they'd probably worry more about how they treat customers than they do. I would just not bother at all with 5.11 as all they do is destroy your hard earned relationships with customers, as you have to keep letting your customers down with deliveries.

Compliments to Mr. Pipitone Mr. Nick Pipitone at the Virginia Beach Store, zip code 23452, presented us, a couple Mariners, with the most experienced, professional, knowledgeable, as well as sincere friendliness we rarely experience on land anymore. Please commend him with your highest honor. A very sincere thank you.