Everything is very good. So, I Made an order for my Birthday, I always dreamt about having something from this brand and ordered three t-shirts and jeans. I was so skeptical after I read all of the reviews, was even kinda afraid especially that it took place between Halloween times and I really thought it would take a lot of time to be shipped, but they actually shipped my stuff pretty fast (like in two or so days) and then, you know, Dhl… they are not exactly the fastest, but still, it made to me just right in time! What could I say? I guess, that’s the first women's pants that actually fit and feel like it was really made for a woman, The quality is the best, very true to size, colour is just like it was pictured, I’m amazed at how soft and comfortable they are. Please, please, make more stuff for the women, especially I’m going to wait from now on for the black britta or similar jeans. Thanks for the patch btw. ❤️ and good luck!

Horrible Customer Service! I loved my 511 side zip boots. Actually had 2 pairs but when trying to reorder them with a LEO discount the costumer service was awful. I was on the phone for over an hour where they transferred me 3 times then left me on a blank line for 20 additional mins. Because of this experience I’m ordering shoes from Bates or a different company. So sad that they promote being Law Enforcement friendly but can’t even direct one caller. I thought they would be better!

Loaned 5.11 my money for 3 months Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Have been a customer for 15 years Have been a customer for 15 years. Last few years I haven’t been able to get 2XL Tall Professional Polo short sleave in white and several other colors. Have tried many times— no joy. Getting frustrated with your company. Excellent shirts when i.can get them.

Poor customer care Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.