Refuse to un-reserve the amount paid for items not in stock. European branch sells items that are out of stock and backorders them indefinitely. They just keep refusing that they have reserved the amount from my credit card. However, amount is still reserved after so many days. I cannot do nothing but wait for the amount to be released automatically after 40 days. Dreadful customer service experience. Too bad that their products are quite good, especially the discontinued items (the older the design the better).

Loaned 5.11 my money for 3 months Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Fantastic products from a fantastic… Fantastic products from a fantastic company!! I've placed 2 orders with 511tactical.com in Sweden. One order on the 11th November 2021 and my second order on December 6th 2021. Both orders were packed perfectly and delivered in rapid time. The items are absolutely top quality and the service from 511tactical.com couldn't be better! A first class shopping experience every time and I'll be back in the New Year with another order! Thank you so much!!

Thank you 5.11 for opening a store near… Thank you 5.11 for opening a store near me in Paramus NJ. Now I’m gonna go broke. I wanted one of everything in the store. The assortment is endless. Today I bought a tactical waterproof rain jacket. Needed it for tonight. My Columbia would get soaking wet. This jacket truly keeps me dry, drys off very quick and feels very well made and comfortable with or without a vest on. I could use it all year, just layer up during cold season. I’m a big knife collector and no one but another can understand, just one more. Amongst the 100+, I have several Fox and Spyderco Emerson Wave Folding Karambits. I’ve had my eye on some fixed blade Karambits, the 5.11 Doug Marcaida among them. The 5.11 was the cheapest and that’s what made me hesitate online. But today in store seeing it and touching it, I bought it instantly. It’s very well made, perfect size, razor sharp and more Wharncliffe style blade then typical Hawkbill which is what I wanted. The Kydex Sheath system has excellent retention and gives you six ways to carry, belt or molle. It was a no brainer. I have a list of things I want or need to update. And no, I’m not an employee. Just a gear junkie. I dare you to walk into that store and Not buy something.

Awful company to work with as a… Awful company to work with as a business. Customer service is a joke, don't do what they say they're going to do. Ship items with UPS and don't actually provide you any info, and when you have an issue (which is most orders) they try to put it back on you to contact UPS (which is pointless) to chase. If they weren't such a big company they'd probably worry more about how they treat customers than they do. I would just not bother at all with 5.11 as all they do is destroy your hard earned relationships with customers, as you have to keep letting your customers down with deliveries.