Our agency ordered several 100 polos to… Our agency ordered several 100 polos to decorate in there facility. We usually use a local embellisher, but decided to give them a try, since we were ordering direct from them. It took over two months to receive our order. We were quoted 3 - 4 weeks. Their customer service had no clue when the order would be processed. When contacted the gal sounded lost and confused on when our order would ship. She estimated another week, but in reality it took 3 more weeks to ship. Use a local embellisher if you can. Just because they are a big company doesn’t mean they are better. Plus the quality of the embroidery was substandard.

Shady business Well, I ordered two pairs of pants: a cheaper pair on sale and a more expensive pair. They sent two of the cheaper pair. I sent a pair back. They took over a month to issue the refund, and when they did, they refunded me for the cheaper pair. In essence, they stole 50+$ from me. They do NOT care about their customers and they couldn’t have been more clear on that point.

Nonexistent customer service. After reading these reviews, I'm glad I didn't get around to ordering from them. I wanted to order an expensive SOMS bag but was concerned about measurements. I called their clueless customer service reps twice trying to get answers to my questions before buying a $350 bag. Both times I was promised a call back, and nothing. I'll spend my money somewhere else.

Have been a customer for 15 years Have been a customer for 15 years. Last few years I haven’t been able to get 2XL Tall Professional Polo short sleave in white and several other colors. Have tried many times— no joy. Getting frustrated with your company. Excellent shirts when i.can get them.

Quality has gone downhill!!!!And they… Quality has gone downhill!!!!And they don't stand by their warranty because they know they would then be constantly replacing these poorly made pants. Never again will I buy this garbage product