Will not answer phone Will not answer phone! Warranty means nothing.would not buy any thing from this company, shame!

I bought a brand new SOG Twitch II… I bought a brand new SOG Twitch II pocket knife with the lifetime guarantee. I've owned this knife for 4 years and the assist spring broke making it a manual opening pocket knife. SOG customer service told me because I bought this knife from eBay they will not honor the "lifetime guarantee". Beware of lifetime guarantees from SOG Knives.

DO NOT give this company your money DO NOT give this company your money. They do not offer a repair or parts service whatsoever. I have a SOG Tac model that I bought online and have had for a few years and the internal spring broke. The blade and handle still in near perfect condition I figured I would simply order a spring for it. Wrong. According to SOG I just have myself a nice $150 wall ornament now. They told me they do not offer parts or repair service. After many complaints through email the best they could do was offer me a measly 30% off my next purchase. No thanks. I will not give this company another cent. Benchmade would have sent new springs no questions asked. Lord knows there's a million of them sitting on the manufacturing line. This company is not the same since it was bought out by another outfit.

I spoke with 4 different customer… I spoke with 4 different customer service people and each one said “we are working on our customer support “. They said it takes 21 business days to refund my money on an item they advertised but didn’t say it would take 4 months to ship. Stay away. There are better companies to buy from. It is going to take a month to get my refund.

I've been a SOG knife owner for over 10… I've been a SOG knife owner for over 10 years. From my first Trident to the latest Trident, I have purchased 6 knives, 2 keychains and a tabletop sharpener. All are first rate quality especially the USA made OTS Automatic I bought last year from SMKW in Sevierville, TN. Saving my mad money for their OTF Automatic.