Thomas Eddings
GBI recently purchased a SOG SEAL XR… I recently purchased a SOG SEAL XR fixed knife from SOG. The knife is excellent and it would hold up in a combat situation. The sheath is another matter all together. SOG's kydex sheath's are made in China. If the sheath is inferior in quality to what it carries, then it will fail under stress. If SOG is going to advertise their knives are made in the United States then they should also convey their sheath's are made in a communist country; a country that makes inferior products! Your selling your knives to active duty personnel, veterans, etc... For a $300.00 knife you would think everything would be of the highest quality. Not a company saving a few dollars on a sheath because their cheaper to make in a communist country. Those dollars your saving could lead up to the sheath failing when a veteran or police officer needs it the most! The customer service for SOG is not great either. I waited for a call back for 2.5 hours. They have no problem with taking your money immediately, but the return policy is time consuming and you have to pay to return their knive's and piece of s..t sheath's. I give SOG customer service and their products 0 stars. Thomas Eddings Retired USMC Martial artist 45 years.
Michael Michalski
GBWaranty not worth the paper it was written on. Apperantly they have been bought by a company galled GSM group. My SOG powerlock needs a little love so i called them up. The original warranty stated that sog of course covers manufacturer defects. They also stated that their lifetime warranty also covered labor and that they would adjust ot and replace any broken tools in it for life. GSM now says they "only have to honor the warranty as it was when it was sold" then refuse to do anything because they say it was "normal wear and tear" and offer a discount on a new tool. So basically, they do NOT honor the original warranty. (And its mot like i wasn't prepared to pay for the broken pieces)
NHpro
GBI bought a brand new SOG Twitch II… I bought a brand new SOG Twitch II pocket knife with the lifetime guarantee. I've owned this knife for 4 years and the assist spring broke making it a manual opening pocket knife. SOG customer service told me because I bought this knife from eBay they will not honor the "lifetime guarantee". Beware of lifetime guarantees from SOG Knives.
Adam
GBB.S customer service I bought the fasthawk and within 1 month the handle busted. I was communicating with a customer service rep and he told me that he was sending me a replacement handle and I was content. Then 4 months later still no handle and now they won't answer the DAMN phone or return emails. I will never buy another one of their products again.
patrick damico
GBThe blade release jammed up inside and… The blade release jammed up inside and the blade would only shut halfway so because I forced it to shut and broke the back out a bit they told me it wouldn't be covered under warranty .the inside malfunctioned I would think that would be a defective knife and they said no can't help you.