SOG customer service SUCKS! I sent a knife back for warranty repair. The person I was talking to said I just have to send it back and they'd take care of it. We'll, apparently, a new company took over, or something, and when I contacted them about the status of my knife, they told me of I didn't get a return authorization number that they don't have the knife. I asked if they would just throw the package away without it, they said yes when the person that told me to just send it in and I asked if I needed a number and they said NO! So I wouldn't recommend buying SOG products if this is how customer service is now, but that's up to you!???

B.S customer service I bought the fasthawk and within 1 month the handle busted. I was communicating with a customer service rep and he told me that he was sending me a replacement handle and I was content. Then 4 months later still no handle and now they won't answer the DAMN phone or return emails. I will never buy another one of their products again.

I recently purchased a SOG SEAL XR… I recently purchased a SOG SEAL XR fixed knife from SOG. The knife is excellent and it would hold up in a combat situation. The sheath is another matter all together. SOG's kydex sheath's are made in China. If the sheath is inferior in quality to what it carries, then it will fail under stress. If SOG is going to advertise their knives are made in the United States then they should also convey their sheath's are made in a communist country; a country that makes inferior products! Your selling your knives to active duty personnel, veterans, etc... For a $300.00 knife you would think everything would be of the highest quality. Not a company saving a few dollars on a sheath because their cheaper to make in a communist country. Those dollars your saving could lead up to the sheath failing when a veteran or police officer needs it the most! The customer service for SOG is not great either. I waited for a call back for 2.5 hours. They have no problem with taking your money immediately, but the return policy is time consuming and you have to pay to return their knive's and piece of s..t sheath's. I give SOG customer service and their products 0 stars. Thomas Eddings Retired USMC Martial artist 45 years.

DO NOT give this company your money DO NOT give this company your money. They do not offer a repair or parts service whatsoever. I have a SOG Tac model that I bought online and have had for a few years and the internal spring broke. The blade and handle still in near perfect condition I figured I would simply order a spring for it. Wrong. According to SOG I just have myself a nice $150 wall ornament now. They told me they do not offer parts or repair service. After many complaints through email the best they could do was offer me a measly 30% off my next purchase. No thanks. I will not give this company another cent. Benchmade would have sent new springs no questions asked. Lord knows there's a million of them sitting on the manufacturing line. This company is not the same since it was bought out by another outfit.

Will not answer phone Will not answer phone! Warranty means nothing.would not buy any thing from this company, shame!