SOG customer service SUCKS! I sent a knife back for warranty repair. The person I was talking to said I just have to send it back and they'd take care of it. We'll, apparently, a new company took over, or something, and when I contacted them about the status of my knife, they told me of I didn't get a return authorization number that they don't have the knife. I asked if they would just throw the package away without it, they said yes when the person that told me to just send it in and I asked if I needed a number and they said NO! So I wouldn't recommend buying SOG products if this is how customer service is now, but that's up to you!???

Waranty not worth the paper it was written on. Apperantly they have been bought by a company galled GSM group. My SOG powerlock needs a little love so i called them up. The original warranty stated that sog of course covers manufacturer defects. They also stated that their lifetime warranty also covered labor and that they would adjust ot and replace any broken tools in it for life. GSM now says they "only have to honor the warranty as it was when it was sold" then refuse to do anything because they say it was "normal wear and tear" and offer a discount on a new tool. So basically, they do NOT honor the original warranty. (And its mot like i wasn't prepared to pay for the broken pieces)

I bought a SOG blade once I bought a SOG blade once. Very gimmicky like the Rambo knives of the eighties. Uncomfortable in hand, handle material was terrible and a metal inlay in the handle would be awful in cold weather. Cheaply made mass production over priced crap. I didn’t even use it once I realized how low quality it was and returned it the very next day. Customer service is terrible and would not recommend SOG to anyone other then a kid just getting his first knife and wants to have that Rambo knife excitement we all felt in the eighties. Thumbs down SOG. Terrible company

I recently purchased a SOG SEAL XR… I recently purchased a SOG SEAL XR fixed knife from SOG. The knife is excellent and it would hold up in a combat situation. The sheath is another matter all together. SOG's kydex sheath's are made in China. If the sheath is inferior in quality to what it carries, then it will fail under stress. If SOG is going to advertise their knives are made in the United States then they should also convey their sheath's are made in a communist country; a country that makes inferior products! Your selling your knives to active duty personnel, veterans, etc... For a $300.00 knife you would think everything would be of the highest quality. Not a company saving a few dollars on a sheath because their cheaper to make in a communist country. Those dollars your saving could lead up to the sheath failing when a veteran or police officer needs it the most! The customer service for SOG is not great either. I waited for a call back for 2.5 hours. They have no problem with taking your money immediately, but the return policy is time consuming and you have to pay to return their knive's and piece of s..t sheath's. I give SOG customer service and their products 0 stars. Thomas Eddings Retired USMC Martial artist 45 years.

I have spent days and hours I will… I have spent days and hours I will never get back... Robert from customer service with no ID # and his last name is none of my business was the guy i waited three hours for a call back for SOG knive that will not fold up and is missing main rivit to hold plyers... NO RECEIPT - NO RETURN NO MATTER WHAT? wow - SOG i never liked your knives but the fact the you have no accountabilty for poorly made stuff - not me no more -