B.S customer service I bought the fasthawk and within 1 month the handle busted. I was communicating with a customer service rep and he told me that he was sending me a replacement handle and I was content. Then 4 months later still no handle and now they won't answer the DAMN phone or return emails. I will never buy another one of their products again.

I bought a brand new SOG Twitch II… I bought a brand new SOG Twitch II pocket knife with the lifetime guarantee. I've owned this knife for 4 years and the assist spring broke making it a manual opening pocket knife. SOG customer service told me because I bought this knife from eBay they will not honor the "lifetime guarantee". Beware of lifetime guarantees from SOG Knives.

Today just found out Today just found out The warranty from sog is not lifetime...you can check sog website...and there say they have lifetime warranty....lol That's a totally joke... I have some problem with a sog trident and powerpint Costumer service from this company is pretty bad...don't care about Costumer service... Was fan of this brand for years Now...idk This not good Costumer service I think I'm going to stay with gerber... Gerber Costumer service is top notch...

I have spent days and hours I will… I have spent days and hours I will never get back... Robert from customer service with no ID # and his last name is none of my business was the guy i waited three hours for a call back for SOG knive that will not fold up and is missing main rivit to hold plyers... NO RECEIPT - NO RETURN NO MATTER WHAT? wow - SOG i never liked your knives but the fact the you have no accountabilty for poorly made stuff - not me no more -

My Flash II SOG will not close - Never buy SOG. My Flash II SOG will not close. It's a throw out! I contacted the company and they will not fix or replace. It is barely used and not abused - none of their "warrantee rejection reasons" below relate to my care of the knife. I will never again by a SOG knife and recommend that you don't either. Here's the Company Response for my request for help: Thank you for submitting your online warranty request. We regret to inform you that your request has been denied. Our Sog warranty does not cover normal wear and tear, resharpening, damage caused by misuse, lack of normal maintenance, or disassembly. We do not have replacement parts to send out or for purchase.