I bought a brand new SOG Twitch II… I bought a brand new SOG Twitch II pocket knife with the lifetime guarantee. I've owned this knife for 4 years and the assist spring broke making it a manual opening pocket knife. SOG customer service told me because I bought this knife from eBay they will not honor the "lifetime guarantee". Beware of lifetime guarantees from SOG Knives.

I spoke with 4 different customer… I spoke with 4 different customer service people and each one said “we are working on our customer support “. They said it takes 21 business days to refund my money on an item they advertised but didn’t say it would take 4 months to ship. Stay away. There are better companies to buy from. It is going to take a month to get my refund.

Will not answer phone Will not answer phone! Warranty means nothing.would not buy any thing from this company, shame!

Don't buy a SOG Don't trust this company, I bought a SOG while in the US. Th equality is questionable, the blades were blunt the file is fake and the pliers mechanism is crunchy. Several tries to contact the company have gotten me nowhere, they don't respond to email or their own contact page. they have been described as "shady " in another review but they have long passed that, they are just trading on the name and taking money for nothing but cheap tat.

I have tried 5 times to get an updated… I have tried 5 times to get an updated status on my order. 4 of those times I sent message and never got a response. Called the 5th time to and was on hold listening to a recording for an hour. Absolutely no customer service whatsoever. Will never order from this company again.