Dalton Utke
GBDO NOT give this company your money DO NOT give this company your money. They do not offer a repair or parts service whatsoever. I have a SOG Tac model that I bought online and have had for a few years and the internal spring broke. The blade and handle still in near perfect condition I figured I would simply order a spring for it. Wrong. According to SOG I just have myself a nice $150 wall ornament now. They told me they do not offer parts or repair service. After many complaints through email the best they could do was offer me a measly 30% off my next purchase. No thanks. I will not give this company another cent. Benchmade would have sent new springs no questions asked. Lord knows there's a million of them sitting on the manufacturing line. This company is not the same since it was bought out by another outfit.
George Whitten
GBI've been a SOG knife owner for over 10… I've been a SOG knife owner for over 10 years. From my first Trident to the latest Trident, I have purchased 6 knives, 2 keychains and a tabletop sharpener. All are first rate quality especially the USA made OTS Automatic I bought last year from SMKW in Sevierville, TN. Saving my mad money for their OTF Automatic.
Tim M
GBWill not answer phone Will not answer phone! Warranty means nothing.would not buy any thing from this company, shame!
Kathy
GBI have tried 5 times to get an updated… I have tried 5 times to get an updated status on my order. 4 of those times I sent message and never got a response. Called the 5th time to and was on hold listening to a recording for an hour. Absolutely no customer service whatsoever. Will never order from this company again.
Greg Cress
GBSOG customer service SUCKS! I sent a knife back for warranty repair. The person I was talking to said I just have to send it back and they'd take care of it. We'll, apparently, a new company took over, or something, and when I contacted them about the status of my knife, they told me of I didn't get a return authorization number that they don't have the knife. I asked if they would just throw the package away without it, they said yes when the person that told me to just send it in and I asked if I needed a number and they said NO! So I wouldn't recommend buying SOG products if this is how customer service is now, but that's up to you!???