Thomas Eddings
GBI recently purchased a SOG SEAL XR… I recently purchased a SOG SEAL XR fixed knife from SOG. The knife is excellent and it would hold up in a combat situation. The sheath is another matter all together. SOG's kydex sheath's are made in China. If the sheath is inferior in quality to what it carries, then it will fail under stress. If SOG is going to advertise their knives are made in the United States then they should also convey their sheath's are made in a communist country; a country that makes inferior products! Your selling your knives to active duty personnel, veterans, etc... For a $300.00 knife you would think everything would be of the highest quality. Not a company saving a few dollars on a sheath because their cheaper to make in a communist country. Those dollars your saving could lead up to the sheath failing when a veteran or police officer needs it the most! The customer service for SOG is not great either. I waited for a call back for 2.5 hours. They have no problem with taking your money immediately, but the return policy is time consuming and you have to pay to return their knive's and piece of s..t sheath's. I give SOG customer service and their products 0 stars. Thomas Eddings Retired USMC Martial artist 45 years.
Adam
GBB.S customer service I bought the fasthawk and within 1 month the handle busted. I was communicating with a customer service rep and he told me that he was sending me a replacement handle and I was content. Then 4 months later still no handle and now they won't answer the DAMN phone or return emails. I will never buy another one of their products again.
Kathy
GBI have tried 5 times to get an updated… I have tried 5 times to get an updated status on my order. 4 of those times I sent message and never got a response. Called the 5th time to and was on hold listening to a recording for an hour. Absolutely no customer service whatsoever. Will never order from this company again.
Daryl Hicks
SAI bought a SOG blade once I bought a SOG blade once. Very gimmicky like the Rambo knives of the eighties. Uncomfortable in hand, handle material was terrible and a metal inlay in the handle would be awful in cold weather. Cheaply made mass production over priced crap. I didn’t even use it once I realized how low quality it was and returned it the very next day. Customer service is terrible and would not recommend SOG to anyone other then a kid just getting his first knife and wants to have that Rambo knife excitement we all felt in the eighties. Thumbs down SOG. Terrible company
Mark Duxbury
GBI have spent days and hours I will… I have spent days and hours I will never get back... Robert from customer service with no ID # and his last name is none of my business was the guy i waited three hours for a call back for SOG knive that will not fold up and is missing main rivit to hold plyers... NO RECEIPT - NO RETURN NO MATTER WHAT? wow - SOG i never liked your knives but the fact the you have no accountabilty for poorly made stuff - not me no more -