I have been using green thumb Romsey… I work at a Churchill retirement Lodge in Lymington and have large grounds and have been using green thumb from Romsey since February and have been extremely pleased with the results after using their services. My grass has improved significantly and looks lush and green even after the extreme heat that we had. The customer service side is also exceptional and a pleasure to speak to the office team and the team on the ground are always polite and do a great job.

ASHBY BRANCH SCAMMERS ASHBY BRANCH - THESE SCAMMERS OWE ME MONEY! They don’t answer my emails - a bit different when I cancelled my treatment plan - their manager was ringing me constantly in a threatening manner even though I had email confirmation that they would put my plan on hold. WOULD NEVER RECOMMEND THESE COWBOYS

Terrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!

I have had numerous issues with this… I have had numerous issues with this company. I paid by monthly direct debit for their annual Standard service. Even so there were frequent missed treatments and visits with no notification or reasons given. I threatend to leave last year but was persuaded to give them a second chance and they would reduce a re seeding charge by 25% to cover the missed appointments. The reseeding took place last week I was invoiced with no indication on how to pay, I phoned and was told bank details would be sent to me, at the same time I asked if I should cover the area with Horticultural Fleece as the pigeons were having a feast. The answer was I don't know ( this is the expert in lawn care ) I'll get someone to call you, 8 days later still waiting. Cancelled today via mobile message service. The management of the Canterbury Franchise is very poor but the operatives were friendly and helpfull. experienced.

Costs versus Benefits I am a senior citizen and I have relied on Green Thumb for many years However, we have seen both foxes as well as badgers repeatedly destroy our lawn, even after expensive pest control treatments I could not recommend Green Thumb, if you live in a rural area where animals are likely to be present I have also paid for lawn scarifying to prevent the growth of moss but GT just bag the debris and leave the customer to dispose of the bags. Difficult for a senior citizen who is no longer driving! Ultimately the cost of the service far outweighed any visible benefits so I closed the account.