Terrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!

Great job by Darren! Darren came to do our Spring treatment this week. He has been to us a few times before and is always extremely friendly and does an amazingly professional job! All the staff at Green Thumb are so helpful and friendly and a real credit to the company!

Great customer service We have used Green Thumb since moving into a new house 3 years ago. We have recently had problems with our lawns due to Red thread lawn disease. They came out within 24 hours to review and then offered a free treatment as we are valued customers. What great customer service and would highly recommend the company.

I've used Green Thumb Worcester for a… I've used Green Thumb Worcester for a number of years, since moving into this region. All the workforce that have visited, have been courteous, cheerful and hard working. On completion of their work, they leave my garden in a clean and almost not worked on state (I have CCTV so I know they've been). I can't recommend them highly enough.

Customer Service utterly useless We live in the New Forest and have used them over the past 3 years. They tell us, invariably at short notice, that they are sending someone to provide a treatment that we have never requested, and when we tell them we don’t want it they reschedule the same treatment! At the moment in March they are trying to provide us with an Autumn feed for our lawn when we have repeatedly asked for moss killing and a spring feed with weedkiller. I just can’t stand this incompetence any longer.