James Murphy
GBService with a smile Steve came by while we were away and lawns were covered in leaves...normally leave clean and ready...he spent 20 minutes blowing these away and continued the treatment. No note, no comment and when we saw him today for our next treatment he made no mention until I thanked him. Great ambassador alongside Gill in office who is my guardian angel when I need to change visits etc. Jmaes
B Walker
GBI have had numerous issues with this… I have had numerous issues with this company. I paid by monthly direct debit for their annual Standard service. Even so there were frequent missed treatments and visits with no notification or reasons given. I threatend to leave last year but was persuaded to give them a second chance and they would reduce a re seeding charge by 25% to cover the missed appointments. The reseeding took place last week I was invoiced with no indication on how to pay, I phoned and was told bank details would be sent to me, at the same time I asked if I should cover the area with Horticultural Fleece as the pigeons were having a feast. The answer was I don't know ( this is the expert in lawn care ) I'll get someone to call you, 8 days later still waiting. Cancelled today via mobile message service. The management of the Canterbury Franchise is very poor but the operatives were friendly and helpfull. experienced.
Kenneth
GBSuper cheerful service Kaleigh from Green Thumb Croydon came and treated our lawn yesterday. She is always cheerful, despite all the recent wet weather, and keeps us informed of what she has done and what she will do on her next visit. Great service, thanks Kaleigh.
V H
GBASHBY BRANCH SCAMMERS ASHBY BRANCH - THESE SCAMMERS OWE ME MONEY! They don’t answer my emails - a bit different when I cancelled my treatment plan - their manager was ringing me constantly in a threatening manner even though I had email confirmation that they would put my plan on hold. WOULD NEVER RECOMMEND THESE COWBOYS
Kathy Leaver
GBGreat customer service We have used Green Thumb since moving into a new house 3 years ago. We have recently had problems with our lawns due to Red thread lawn disease. They came out within 24 hours to review and then offered a free treatment as we are valued customers. What great customer service and would highly recommend the company.