I have been using green thumb Romsey… I work at a Churchill retirement Lodge in Lymington and have large grounds and have been using green thumb from Romsey since February and have been extremely pleased with the results after using their services. My grass has improved significantly and looks lush and green even after the extreme heat that we had. The customer service side is also exceptional and a pleasure to speak to the office team and the team on the ground are always polite and do a great job.

REVIEW OF LAWN Dave and Lewis [ Maidstone Branch] under took their first visit of the year.It is the first time any firm has described in detail what was happening to the lawn in a very constructive pleasant manner.Also it was helpful to understand what to do and why. Talked in a knowledgeable and honest manner about the level of support that would be help. Good experience.

Customer Service utterly useless We live in the New Forest and have used them over the past 3 years. They tell us, invariably at short notice, that they are sending someone to provide a treatment that we have never requested, and when we tell them we don’t want it they reschedule the same treatment! At the moment in March they are trying to provide us with an Autumn feed for our lawn when we have repeatedly asked for moss killing and a spring feed with weedkiller. I just can’t stand this incompetence any longer.

Terrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!

Rob - a great service Rob arrived on time, very courteous and removed his boots going through our house. He explained the treatment details. Rob also gave me some feedback on my lawn that enables me in spring to do a small amount of work to it. Nice guy. Great service and good employee.