I signed up for a monthly subscription… I signed up for a monthly subscription before checking Trustpilot reviews and also the main google reviews are not showing and thats worrying, have they been hidden? Maybe worth reading the reviews on Green Thumb first. Spoke to the owner of this franchise with a hope for reassurance and so disappointed. Be careful before proceeding. Got an email from Gill - Customer Relations Coordinator. The response was terrible and no offer of how things could be put right or any type of reassurance. Please go on Trustpilot and read all the negative reviews. I think they have hidden there main website google reviews and the only reason would be because of soo many negative. Do the maths they are charging a fortune to pop round for no more than 15 mins at a time.

Service with a smile Steve came by while we were away and lawns were covered in leaves...normally leave clean and ready...he spent 20 minutes blowing these away and continued the treatment. No note, no comment and when we saw him today for our next treatment he made no mention until I thanked him. Great ambassador alongside Gill in office who is my guardian angel when I need to change visits etc. Jmaes

I have had numerous issues with this… I have had numerous issues with this company. I paid by monthly direct debit for their annual Standard service. Even so there were frequent missed treatments and visits with no notification or reasons given. I threatend to leave last year but was persuaded to give them a second chance and they would reduce a re seeding charge by 25% to cover the missed appointments. The reseeding took place last week I was invoiced with no indication on how to pay, I phoned and was told bank details would be sent to me, at the same time I asked if I should cover the area with Horticultural Fleece as the pigeons were having a feast. The answer was I don't know ( this is the expert in lawn care ) I'll get someone to call you, 8 days later still waiting. Cancelled today via mobile message service. The management of the Canterbury Franchise is very poor but the operatives were friendly and helpfull. experienced.

Lawn Looking Good at Last We moved into a new home 2 years ago. After a year it was clear the developers couldn't get the lawn near where we wanted it so we called in the experts. Green Thumb primarily through their representative, Stephen Vicat, have helped us get a real lawn. The task was massive with part of the lawn ravaged by leather jackets and jackdaws and the rest very patchy at best. Steve is full of useful advice and guidance and has made a big difference. We have had a few occasions where head office have given us inconsistent or wrong advice but overall Green Thumb have done a good job so 4 stars to Green Thumb and certainly 5 stars to Steve.

Terrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!