I have had numerous issues with this… I have had numerous issues with this company. I paid by monthly direct debit for their annual Standard service. Even so there were frequent missed treatments and visits with no notification or reasons given. I threatend to leave last year but was persuaded to give them a second chance and they would reduce a re seeding charge by 25% to cover the missed appointments. The reseeding took place last week I was invoiced with no indication on how to pay, I phoned and was told bank details would be sent to me, at the same time I asked if I should cover the area with Horticultural Fleece as the pigeons were having a feast. The answer was I don't know ( this is the expert in lawn care ) I'll get someone to call you, 8 days later still waiting. Cancelled today via mobile message service. The management of the Canterbury Franchise is very poor but the operatives were friendly and helpfull. experienced.

Great job by Darren! Darren came to do our Spring treatment this week. He has been to us a few times before and is always extremely friendly and does an amazingly professional job! All the staff at Green Thumb are so helpful and friendly and a real credit to the company!

I signed up for a monthly subscription… I signed up for a monthly subscription before checking Trustpilot reviews and also the main google reviews are not showing and thats worrying, have they been hidden? Maybe worth reading the reviews on Green Thumb first. Spoke to the owner of this franchise with a hope for reassurance and so disappointed. Be careful before proceeding. Got an email from Gill - Customer Relations Coordinator. The response was terrible and no offer of how things could be put right or any type of reassurance. Please go on Trustpilot and read all the negative reviews. I think they have hidden there main website google reviews and the only reason would be because of soo many negative. Do the maths they are charging a fortune to pop round for no more than 15 mins at a time.

Michael from Green Thumb Epsom Michael from Green Thumb Epsom,came and did a hollow-tine aeration and treatment today. Michael was punctual and very friendly. He did a brilliant job. I would highly recommend him. We’re very happy with his service.

Terrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!