Great customer service We have used Green Thumb since moving into a new house 3 years ago. We have recently had problems with our lawns due to Red thread lawn disease. They came out within 24 hours to review and then offered a free treatment as we are valued customers. What great customer service and would highly recommend the company.

Lawn Looking Good at Last We moved into a new home 2 years ago. After a year it was clear the developers couldn't get the lawn near where we wanted it so we called in the experts. Green Thumb primarily through their representative, Stephen Vicat, have helped us get a real lawn. The task was massive with part of the lawn ravaged by leather jackets and jackdaws and the rest very patchy at best. Steve is full of useful advice and guidance and has made a big difference. We have had a few occasions where head office have given us inconsistent or wrong advice but overall Green Thumb have done a good job so 4 stars to Green Thumb and certainly 5 stars to Steve.

Service with a smile Steve came by while we were away and lawns were covered in leaves...normally leave clean and ready...he spent 20 minutes blowing these away and continued the treatment. No note, no comment and when we saw him today for our next treatment he made no mention until I thanked him. Great ambassador alongside Gill in office who is my guardian angel when I need to change visits etc. Jmaes

Terrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!

I have been using green thumb Romsey… I work at a Churchill retirement Lodge in Lymington and have large grounds and have been using green thumb from Romsey since February and have been extremely pleased with the results after using their services. My grass has improved significantly and looks lush and green even after the extreme heat that we had. The customer service side is also exceptional and a pleasure to speak to the office team and the team on the ground are always polite and do a great job.