Terrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!

I have been using green thumb Romsey… I work at a Churchill retirement Lodge in Lymington and have large grounds and have been using green thumb from Romsey since February and have been extremely pleased with the results after using their services. My grass has improved significantly and looks lush and green even after the extreme heat that we had. The customer service side is also exceptional and a pleasure to speak to the office team and the team on the ground are always polite and do a great job.

Bandits I was presented with a price increase of 89% (to cover their increased costs!) so for me it was a no brainer to cancel. Companies that treat their loyal customers like this don't last very long. Mark my words - they will go bust.

REVIEW OF LAWN Dave and Lewis [ Maidstone Branch] under took their first visit of the year.It is the first time any firm has described in detail what was happening to the lawn in a very constructive pleasant manner.Also it was helpful to understand what to do and why. Talked in a knowledgeable and honest manner about the level of support that would be help. Good experience.

I have had numerous issues with this… I have had numerous issues with this company. I paid by monthly direct debit for their annual Standard service. Even so there were frequent missed treatments and visits with no notification or reasons given. I threatend to leave last year but was persuaded to give them a second chance and they would reduce a re seeding charge by 25% to cover the missed appointments. The reseeding took place last week I was invoiced with no indication on how to pay, I phoned and was told bank details would be sent to me, at the same time I asked if I should cover the area with Horticultural Fleece as the pigeons were having a feast. The answer was I don't know ( this is the expert in lawn care ) I'll get someone to call you, 8 days later still waiting. Cancelled today via mobile message service. The management of the Canterbury Franchise is very poor but the operatives were friendly and helpfull. experienced.