Lawn Looking Good at Last We moved into a new home 2 years ago. After a year it was clear the developers couldn't get the lawn near where we wanted it so we called in the experts. Green Thumb primarily through their representative, Stephen Vicat, have helped us get a real lawn. The task was massive with part of the lawn ravaged by leather jackets and jackdaws and the rest very patchy at best. Steve is full of useful advice and guidance and has made a big difference. We have had a few occasions where head office have given us inconsistent or wrong advice but overall Green Thumb have done a good job so 4 stars to Green Thumb and certainly 5 stars to Steve.

Sour taste Every appointment was rebooked, the cost went up before any improvement was seen, the front and middle lawns were in a worse condition after the last treatment, they had no solution to dogs using a lawn, and finally after we cancelled, my last chat with them was “ you will be reimbursed for any over payments” they called one time after that but I was busy and finally we got a rude e-mail today saying we actually owed £40 and they were taking us to court, we paid immediately, but it has left a sour taste. Read a gardening book and buy some weed and feed. It’s cheaper.

I signed up for a monthly subscription… I signed up for a monthly subscription before checking Trustpilot reviews and also the main google reviews are not showing and thats worrying, have they been hidden? Maybe worth reading the reviews on Green Thumb first. Spoke to the owner of this franchise with a hope for reassurance and so disappointed. Be careful before proceeding. Got an email from Gill - Customer Relations Coordinator. The response was terrible and no offer of how things could be put right or any type of reassurance. Please go on Trustpilot and read all the negative reviews. I think they have hidden there main website google reviews and the only reason would be because of soo many negative. Do the maths they are charging a fortune to pop round for no more than 15 mins at a time.

Rob - a great service Rob arrived on time, very courteous and removed his boots going through our house. He explained the treatment details. Rob also gave me some feedback on my lawn that enables me in spring to do a small amount of work to it. Nice guy. Great service and good employee.

Costs versus Benefits I am a senior citizen and I have relied on Green Thumb for many years However, we have seen both foxes as well as badgers repeatedly destroy our lawn, even after expensive pest control treatments I could not recommend Green Thumb, if you live in a rural area where animals are likely to be present I have also paid for lawn scarifying to prevent the growth of moss but GT just bag the debris and leave the customer to dispose of the bags. Difficult for a senior citizen who is no longer driving! Ultimately the cost of the service far outweighed any visible benefits so I closed the account.