Alexander Duckett
GBTerrible customer service. Having used GreenThumb, Glasgow for years, I kept advising their office staff to align my treatments with my neighbours as we share a front lawn. Other people around us also use GreenThumb but our visits are invariably undertaken on different days. The admin is a shambles. Further proof of how poor the admin is, relates to my wife contacting the online portal to say we wanted to restart the service. Her call not mine! A week later no one has contacted us. Unbelievably poor customer service, even with new business enquiries. Surely whoever owns the franchise can’t be happy with the performance of the office team. The field staff are excellent but let down by the office staff!
Kathy Leaver
GBGreat customer service We have used Green Thumb since moving into a new house 3 years ago. We have recently had problems with our lawns due to Red thread lawn disease. They came out within 24 hours to review and then offered a free treatment as we are valued customers. What great customer service and would highly recommend the company.
V H
GBASHBY BRANCH SCAMMERS ASHBY BRANCH - THESE SCAMMERS OWE ME MONEY! They don’t answer my emails - a bit different when I cancelled my treatment plan - their manager was ringing me constantly in a threatening manner even though I had email confirmation that they would put my plan on hold. WOULD NEVER RECOMMEND THESE COWBOYS
Kenneth
GBSuper cheerful service Kaleigh from Green Thumb Croydon came and treated our lawn yesterday. She is always cheerful, despite all the recent wet weather, and keeps us informed of what she has done and what she will do on her next visit. Great service, thanks Kaleigh.
Mrs Geraldine Ahmed
GBTerrible service from Green Thumb (Stevenage) I had a scarification done by this company 11/9/23 large areas of the lawn has not been touched. I am very dissapointed. Even though they returned to assess their work and acknowledged that the scarification was poor. They said they would reschedule however their manager refused and is demanding payment for their poor work and will charge again if I want them to correct their poor work.