Beware! Scam! Scam! You can never cancel your subscription. I made my subscription for my first year and I didn't like it so I decided to not renew. The following year they took the money, which I understand as I didn't actively cancel my subscription. So after they took the money I tried to cancel my subscription and you just can't. They refer you to a fake page that doesn't exist where you theoretically cancel your membership, but it literally doesn't exist. I reached out to customer support and they just kept asking for requests to make it difficult. I eventually called my bank and blocked this horrible website and reported it to the fraud department.

Deceitful company Wife bought Masterclass last year. Watched a few short series. Forgot about it due to the limited interesting content. She bought it at a discount "buy 1, get 2". We've tried to redeem that 2nd membership. Only got errors from the website. Funny thing, I receive an email the day after the 2nd "free" membership that we never were able to activate to tell me they've fixed the issue and now it should work. At that point, we can't activate it and support will not do anything about this. If you ask me, this is intentional and really just a deceitful marketing scheme. Overall, too expensive for the limited amount of short interesting content. Will not touch again and recommend you do the same.

High production quality, but the rest is meh. Fraudulent offers (if you buy during a 2 for 1 Promo there is no money back guarantee). The support team has horrible response times and refuses to create viable invoices. EDIT: After writing this review, Masterclass refunded the money. I respect this, but it's a pity you have to write a bad review first.

Consumers Beware! Masterclass will not allow refund if a gift is “redeemed” which means just accessing the site means you are stuck even if no class is opened. I asked to cancel the gift after 10 mins on the site - never opened a lecture - refused simply because gift was “redeemed.” Master Class replied claiming that I am working with them to resolve the problem. That is false. I submitted this review only after refund was refused. Nothing is pending.

The masterclasses are like bitesize… The masterclasses are like bitesize info documentaries with only top-level information. Its ok but you are not going to get real detail, very light touch. I think if Masterclass were confident enough to give customers a taster course, they would probably get better reviews because their audience would be more aligned. It’s very magazine style that alludes to more meaningful content. Guessing that’s the need for the lack of transparently and gotch on renewal charges after a years signup. Sadly not for me.