The Shipper lost my order but Cap and… The Shipper lost my order but Cap and Gown Direct went out of their way to correct the mistakes of others. they replaced my order and got it out the same day with another shipper. I was on a time crunch so I gladly agreed to pay the difference in order to expedite shipping with another shipping company.

Amazing Amazing! Ordered it on line ,came within 5 days. I got a follow up email from them immediately, thanking me for my purchase and another one to tell me they processed and shipped it. It fit him perfectly! I would definitely recommend this place. Great service and very thorough.

The best customer service and fast shipping I love April. She’s so helpful and so kind. This order came way before expected date and the material is amazing. Beautiful bright gold cords. The gowns and caps were well stitched and folded nicely. All diploma covers were written perfect. I loved the shipment so much that I placed a second order. Please people order from them, this company really values their customers and always available to answer questions and help make the process smooth for us.

From ordering to shipping to my receipt… From ordering to shipping to my receipt of the order was very timely. The was not what I ordered, but a larger size. But since it’s for a one time use, I’m willing to keep it and perhaps pass it on to a niece, nephew, or a family member’s child that’s about to graduate.

Great service recovery Initially, I was getting annoyed that the stole n gown hasn’t arrived yet despite 2 calls. On the 3rd call, the person helped me n expedited the order which arrived in time for my daughter’s event. Great service recovery…