The Shipper lost my order but Cap and… The Shipper lost my order but Cap and Gown Direct went out of their way to correct the mistakes of others. they replaced my order and got it out the same day with another shipper. I was on a time crunch so I gladly agreed to pay the difference in order to expedite shipping with another shipping company.

Online Experience's I think that it's important to give credit where credit is due. When I ordered my daughters cap and gown it was so easy, so fast, not complicated at all. Was very easy as well as long as you follow the steps you can get in there order what you need to and get out. The best part about ordering with this company is that from the day we ordered Which was the 1st of January 2024, we got it exactly 7 days later which was on January 8th 2024. How wonderful is that when you can get something you ordered that quick! It came in very nice packaging, nothing wrong with it, nicely put together inside of the package, just overall a wonderful experience when it comes to shopping online!

Above and beyond thoughtful I was seeking a tassel for my daughter that is graduating a year early. Not only did Cap & Gown provide a beautiful tassel and charm but they enclosed a personal note to my daughter as well! Super sweet and thoughtful touch!!

First time ordering It our first time ordering. The Army sash is for our son's graduation coming up from BGSU. Thank you for having what he wanted and the easy process of ordering and receiving. Thanks again, Cindy

Great service recovery Initially, I was getting annoyed that the stole n gown hasn’t arrived yet despite 2 calls. On the 3rd call, the person helped me n expedited the order which arrived in time for my daughter’s event. Great service recovery…