Elizabeth Ramos Francisco
USGreat service recovery Initially, I was getting annoyed that the stole n gown hasn’t arrived yet despite 2 calls. On the 3rd call, the person helped me n expedited the order which arrived in time for my daughter’s event. Great service recovery…
Cynthia Roscoe
USFirst time ordering It our first time ordering. The Army sash is for our son's graduation coming up from BGSU. Thank you for having what he wanted and the easy process of ordering and receiving. Thanks again, Cindy
SHANE LARSON
USThe Shipper lost my order but Cap and… The Shipper lost my order but Cap and Gown Direct went out of their way to correct the mistakes of others. they replaced my order and got it out the same day with another shipper. I was on a time crunch so I gladly agreed to pay the difference in order to expedite shipping with another shipping company.
Jimeian Pang
MPThoughtful salesperson gave 25% discount The salesperson makes life very convenient for me by giving me the 25% discount over the phone so that I don't have to wait till next year to place my order when the discount is on. Really appreciate her thoughtfulness.
Jon Czarnecki
USI ordered the wrong sized gown I ordered the wrong sized gown. The company rapidly responded to my quandary and allowed an exchange. I am now waiting for the exchange to become complete. I am confident this company will come thru well.