Good Initial Impressions- difficult period after matching The company does very well throughout the application process as well as with the check ins when arriving in the states. The company needs a lot of work once a match has been processed. The period between matching and departure was extremely difficult to navigate. I felt as though the staff stopped responding as quickly and as effectively as they had been prior to the match

Overall very informative and love the… Overall very informative and love the website etc, very trustworthy. Some of the communication has been lacking with the main people in charge that we have been communicating with. We often felt that when we voiced concerns they were not addressed

Reaching out periodically was great as… Reaching out periodically was great as it kept the momentum going for searching for an au pair.

Overall my experience was good Overall my experience was good, I got what I wanted from it . I would say the pay is something I and other au pairs have complained about. We work too hard for too little.

Mixed Experience with Hit-or-Miss Au Pair Agency My family has been using this agency since 2019, and the journey has been quite a rollercoaster. We've had the pleasure of welcoming three amazing au pairs into our home, two of whom joined us during a rematch phase. However, the experience has been inconsistent, to say the least. Before the pandemic hit, the au pairs underwent a thorough two-week, in-person onboarding process. Since then, this crucial step has been eliminated, and the impact has been glaring. There's been a noticeable decline in the understanding of the job and their responsibilities. When I inquired about reinstating the onboarding process, the response was dishearteningly casual: "the girls didn't like it." As a host, it's unsettling to have au pairs arrive at my doorstep unaware that they've signed up for a childcare role. Furthermore, the agency appears to operate with a one-person-deep approach to every task. When someone goes on vacation, communication becomes nonexistent. It's frustrating and leaves us feeling abandoned when we need assistance or clarification. On a brighter note, the Local Childcare Consultants (LCCs) have been a saving grace. Their dedication and effort in fostering relationships with both families and au pairs are commendable. It's evident that they invest the time and energy to ensure a positive experience for all parties involved.