Mixed Experience with Hit-or-Miss Au Pair Agency My family has been using this agency since 2019, and the journey has been quite a rollercoaster. We've had the pleasure of welcoming three amazing au pairs into our home, two of whom joined us during a rematch phase. However, the experience has been inconsistent, to say the least. Before the pandemic hit, the au pairs underwent a thorough two-week, in-person onboarding process. Since then, this crucial step has been eliminated, and the impact has been glaring. There's been a noticeable decline in the understanding of the job and their responsibilities. When I inquired about reinstating the onboarding process, the response was dishearteningly casual: "the girls didn't like it." As a host, it's unsettling to have au pairs arrive at my doorstep unaware that they've signed up for a childcare role. Furthermore, the agency appears to operate with a one-person-deep approach to every task. When someone goes on vacation, communication becomes nonexistent. It's frustrating and leaves us feeling abandoned when we need assistance or clarification. On a brighter note, the Local Childcare Consultants (LCCs) have been a saving grace. Their dedication and effort in fostering relationships with both families and au pairs are commendable. It's evident that they invest the time and energy to ensure a positive experience for all parties involved.

Overall very informative and love the… Overall very informative and love the website etc, very trustworthy. Some of the communication has been lacking with the main people in charge that we have been communicating with. We often felt that when we voiced concerns they were not addressed

Cultural Care Au pair is everything you could ask for Cultural Care Au pair is everything you could ask for!!! A dream come true and a wonderfull experience! It just makes our hearts pump so hard with joy of having the privilege to have a family across the world that love like you are they own! Cultural Care helped me with that! Cultural Care is my big sister now!!

Simple process The process is fairly seamless and the network of Au Pairs is extensive. Finding Au Pairs to connect with on the website was a breeze. The profile was pretty easy to fill in. The au pair profiles and videos are generally thorough and relevant. The website provides good tips. We have a great local coordinator who was very helpful through the process. The search feature could be improved upon to filter on more characteristics relevant to a search (i.e. filtering out au pairs willing to watch fewer kids than will be needed for a given family)

Disadvantages of being au pair Is a good opportunity to meet new places and people and get a bit of different cultures. In the other hand this program has so many things to fix, starting from the health care insurance which is not good or affordable at all, LCCs that are not enough trained to help so many people, life in the US is extremely expensive for us and even more when we have to pay taxes that takes a 10% of that small we make. Families pay yearly thousands to the agencies, but it would be fair us receiving at least a good part from that to make it part of our salary, because at the end of the day we are WORKING 45 hours per week.