the experience… the company can review the experience of the host family an how they want to be with the au pair, how is going to be relationship with her, how many things they are going to share.

Cultural Care Au pair is everything you could ask for Cultural Care Au pair is everything you could ask for!!! A dream come true and a wonderfull experience! It just makes our hearts pump so hard with joy of having the privilege to have a family across the world that love like you are they own! Cultural Care helped me with that! Cultural Care is my big sister now!!

Mixed Experience with Hit-or-Miss Au Pair Agency My family has been using this agency since 2019, and the journey has been quite a rollercoaster. We've had the pleasure of welcoming three amazing au pairs into our home, two of whom joined us during a rematch phase. However, the experience has been inconsistent, to say the least. Before the pandemic hit, the au pairs underwent a thorough two-week, in-person onboarding process. Since then, this crucial step has been eliminated, and the impact has been glaring. There's been a noticeable decline in the understanding of the job and their responsibilities. When I inquired about reinstating the onboarding process, the response was dishearteningly casual: "the girls didn't like it." As a host, it's unsettling to have au pairs arrive at my doorstep unaware that they've signed up for a childcare role. Furthermore, the agency appears to operate with a one-person-deep approach to every task. When someone goes on vacation, communication becomes nonexistent. It's frustrating and leaves us feeling abandoned when we need assistance or clarification. On a brighter note, the Local Childcare Consultants (LCCs) have been a saving grace. Their dedication and effort in fostering relationships with both families and au pairs are commendable. It's evident that they invest the time and energy to ensure a positive experience for all parties involved.

We did not personally know anyone that… We did not personally know anyone that had used an au pair, so we really went into this blind. Everyone in the agency has been so amazing and helpful. You are immediately connected with three different people in the agency, at least one of which lives in the area. They have been so quick to respond and help us whenever we needed it. We just matched with an au pair and cannot wait for her to join us in a few months.

Support and verification can be better Support and verification can be better. We've used cultural au pair for the past 4 years and it is helpful with finding a new au pair. However the LCC support has been inconsistent with our area and our au pairs reflect that they have to figure out alot of information by themselves. It is also noted that the driving ability of the au pair is difficult to gage as well. The driving ability seems to be self-reported and can be oversold by the au pairs. We found that we often have to teach them how to drive safely.