customer
GBSupport and verification can be better Support and verification can be better. We've used cultural au pair for the past 4 years and it is helpful with finding a new au pair. However the LCC support has been inconsistent with our area and our au pairs reflect that they have to figure out alot of information by themselves. It is also noted that the driving ability of the au pair is difficult to gage as well. The driving ability seems to be self-reported and can be oversold by the au pairs. We found that we often have to teach them how to drive safely.
Host family
GBExcellent support and guidance The matching expert that worked with our family was excellent and always stayed in touch throughout the entire process to make sure our match was successful.
Customer- NJ
GBSeamless Experience The experience has been so easy I would highly recommend their program. The Cultural Care team is so helpfu, communication is clear and professional. They follow up often, which is appreciated considering I’m very busy.
Eva
GBMe and my host family I find the perfect family for me who want to share moments together. I really like the way they behave with me and support me in everything I can do !
customer
GBReaching out periodically was great as… Reaching out periodically was great as it kept the momentum going for searching for an au pair.