Melissa N.
GBGreat experience! We are a new host family with CCAP. We had many agencies to choose from but went with CCAP because of their customer care. We found their communication, matching process, and availability of training/resources. Our first Au Pair will be arriving this summer and I will update about our experience then.
customer
GBOverall very informative and love the… Overall very informative and love the website etc, very trustworthy. Some of the communication has been lacking with the main people in charge that we have been communicating with. We often felt that when we voiced concerns they were not addressed
customer
GBGood Initial Impressions- difficult period after matching The company does very well throughout the application process as well as with the check ins when arriving in the states. The company needs a lot of work once a match has been processed. The period between matching and departure was extremely difficult to navigate. I felt as though the staff stopped responding as quickly and as effectively as they had been prior to the match
customer
GBReaching out periodically was great as… Reaching out periodically was great as it kept the momentum going for searching for an au pair.
Host family
GBExcellent support and guidance The matching expert that worked with our family was excellent and always stayed in touch throughout the entire process to make sure our match was successful.