We did not personally know anyone that… We did not personally know anyone that had used an au pair, so we really went into this blind. Everyone in the agency has been so amazing and helpful. You are immediately connected with three different people in the agency, at least one of which lives in the area. They have been so quick to respond and help us whenever we needed it. We just matched with an au pair and cannot wait for her to join us in a few months.

Seamless Experience The experience has been so easy I would highly recommend their program. The Cultural Care team is so helpfu, communication is clear and professional. They follow up often, which is appreciated considering I’m very busy.

The company is extremely supportive and… The company is extremely supportive and always there to help. The company is quick to respond and always has the best answers to our questions. I really enjoy working with this company.

Support and verification can be better Support and verification can be better. We've used cultural au pair for the past 4 years and it is helpful with finding a new au pair. However the LCC support has been inconsistent with our area and our au pairs reflect that they have to figure out alot of information by themselves. It is also noted that the driving ability of the au pair is difficult to gage as well. The driving ability seems to be self-reported and can be oversold by the au pairs. We found that we often have to teach them how to drive safely.

the experience… the company can review the experience of the host family an how they want to be with the au pair, how is going to be relationship with her, how many things they are going to share.