Overall my experience was good Overall my experience was good, I got what I wanted from it . I would say the pay is something I and other au pairs have complained about. We work too hard for too little.

Excellent support and guidance The matching expert that worked with our family was excellent and always stayed in touch throughout the entire process to make sure our match was successful.

Good Initial Impressions- difficult period after matching The company does very well throughout the application process as well as with the check ins when arriving in the states. The company needs a lot of work once a match has been processed. The period between matching and departure was extremely difficult to navigate. I felt as though the staff stopped responding as quickly and as effectively as they had been prior to the match

We did not personally know anyone that… We did not personally know anyone that had used an au pair, so we really went into this blind. Everyone in the agency has been so amazing and helpful. You are immediately connected with three different people in the agency, at least one of which lives in the area. They have been so quick to respond and help us whenever we needed it. We just matched with an au pair and cannot wait for her to join us in a few months.

Cultural Care is a game changer Cultural Care was very thorough in the application process to get signed up to be a host family. They thought of almost every aspect to help families determine what they are looking for in an au pair. During the search process, even though having only 3 connections at a time seems like a small number, it does help to narrow your focus so you don't have a wide net of connections you can't keep control over. The matching specialists were helpful with their calls each week as responsiveness to calls/texts in between the weekly calls to answer questions.