customer
GBGood Initial Impressions- difficult period after matching The company does very well throughout the application process as well as with the check ins when arriving in the states. The company needs a lot of work once a match has been processed. The period between matching and departure was extremely difficult to navigate. I felt as though the staff stopped responding as quickly and as effectively as they had been prior to the match
LAURA KATERINE GONZALEZ CARDEN
GBIncredible Experience It is a great program with excellents process. I have lived many beautiful experience here in United States, my host family is so kind with me and I am working a lot for improve my language. I am happy and also I think it is a good way for get the best version of myself. I have also received frequent support from my LCC and the program
Customer- NJ
GBSeamless Experience The experience has been so easy I would highly recommend their program. The Cultural Care team is so helpfu, communication is clear and professional. They follow up often, which is appreciated considering I’m very busy.
Jen G
GBMixed Experience with Hit-or-Miss Au Pair Agency My family has been using this agency since 2019, and the journey has been quite a rollercoaster. We've had the pleasure of welcoming three amazing au pairs into our home, two of whom joined us during a rematch phase. However, the experience has been inconsistent, to say the least. Before the pandemic hit, the au pairs underwent a thorough two-week, in-person onboarding process. Since then, this crucial step has been eliminated, and the impact has been glaring. There's been a noticeable decline in the understanding of the job and their responsibilities. When I inquired about reinstating the onboarding process, the response was dishearteningly casual: "the girls didn't like it." As a host, it's unsettling to have au pairs arrive at my doorstep unaware that they've signed up for a childcare role. Furthermore, the agency appears to operate with a one-person-deep approach to every task. When someone goes on vacation, communication becomes nonexistent. It's frustrating and leaves us feeling abandoned when we need assistance or clarification. On a brighter note, the Local Childcare Consultants (LCCs) have been a saving grace. Their dedication and effort in fostering relationships with both families and au pairs are commendable. It's evident that they invest the time and energy to ensure a positive experience for all parties involved.
Luciana
ARIt is a very complete program It is a very complete program, you learn a lot every day and working with children is really fun. Of course some days I miss my country and my family a lot, but the experience here in the United States is unique! When I arrived here I was afraid that I would not be able to communicate in English, as my level was quite low. I have been living here for 100 days and I can already read, write and speak fluently, it's amazing! I have made friends and I have been able to travel a lot with my host family, there is no better experience than this to travel around the country and learn about the culture. I highly recommend it!