Good dashboard, bad customer service I liked a lot the dashboard, I can also say the Mock were similar as difficulty compared to the Exam even if the questions were totally different. But what was very bad was the Customer Service. I got the books a lot in delay and also when I asked it was provided me a fake delivery date. It’s a pity because with a better Customer Service I would have given 5 star

Accurate and Incredibly Useful for CFA level I I feel like the concise modules and questions were really impactful in getting me prepared for the exam, and gave me great feedback on questions I got wrong. The tools available were very user-friendly and easily accessible. The only critique I have is that I couldn't change my exam date or planned preparation date in the system, but that didn't impact me too much. I will be using Kaplan again as I prepare for the CFA level II, and highly recommend their services over the

Platform is great but… Platform is great but…. There a few glitches, like to haves: 1) when making custom quizzes, it doesn’t always honour the question type criteria (e.g. don’t use previously answered questions). 2) it would be nice if the app had access to the lesson videos

Disappointing prep materials for 2024 exams When I used Kaplan for CAIA L1, everything was great. Great instructor who provided helpful examples and explanations, and all materials were completed, delivered, and unlocked on time. I don’t know what happened this year but everything has been delayed, materials and activities are locked and not complete, and the instructor for L2 doesn’t explain or provide enough context to help understand the concepts.

Good content - late release soured my experience I generally like the content. But the release date for May exam was late February. The estimated time to complete the material per week is 30-35 hours. This is a very large commitment while working full. I wish it was released early Jan as that would greatly reduce my stress level.