Excellent service Excellent service, used for both levels of my CAIA study and for Level 1 could not speak of then higher, notes and practice questions were excellent. Used again for level 2 and much the same quality although some minor technical difficulties with the site at unoptimal times. Would highly recommend overall

Good dashboard, bad customer service I liked a lot the dashboard, I can also say the Mock were similar as difficulty compared to the Exam even if the questions were totally different. But what was very bad was the Customer Service. I got the books a lot in delay and also when I asked it was provided me a fake delivery date. It’s a pity because with a better Customer Service I would have given 5 star

Disappointing prep materials for 2024 exams When I used Kaplan for CAIA L1, everything was great. Great instructor who provided helpful examples and explanations, and all materials were completed, delivered, and unlocked on time. I don’t know what happened this year but everything has been delayed, materials and activities are locked and not complete, and the instructor for L2 doesn’t explain or provide enough context to help understand the concepts.

Bated customer into buying a study… Bated customer into buying a study package only to to be informed months later that certain products of that study packages were not going to be made available. Would recommend going with UpperMark and not Kaplan.

Platform is great but… Platform is great but…. There a few glitches, like to haves: 1) when making custom quizzes, it doesn’t always honour the question type criteria (e.g. don’t use previously answered questions). 2) it would be nice if the app had access to the lesson videos