Many Mistakes, Great User Interface Pros: I really like Kaplan's User Interface and the mix of quizzes, classes, and reading. I think the online classes led by Martin Stoynov are very helpful. I also appreciate the ability to email an instructor with questions. Cons: There are many, many errors in both the books and the quizzes. I have only submitted about 25% of these errors through the online "report an error" tool, and it worries me that there haven't been any user notices for the other errors I've noticed. I am not confident that the Kaplan curriculum is sufficiently mirroring the FRM official curriculum, based on the fact that the classes are 3 years old, and a number of the errors I have identified relate to the fact that an outdated curriculum was being cited or used. The instructors, apart from Martin, are ineffective and do not enhance my understanding of the material. We only go through calculator instructions in Martin's recorded class: Kaplan has not provided any calculator instructions for key FRM learning needs like bond pricing.

Good dashboard, bad customer service I liked a lot the dashboard, I can also say the Mock were similar as difficulty compared to the Exam even if the questions were totally different. But what was very bad was the Customer Service. I got the books a lot in delay and also when I asked it was provided me a fake delivery date. It’s a pity because with a better Customer Service I would have given 5 star

Enrolling was very a very simple… Enrolling was very a very simple process. I truly enjoyed Kaplan and being able to do it online. You can pay for individual components of a test prep course. Offer more full practice tests and score increase guarantee with their courses.

Bated customer into buying a study… Bated customer into buying a study package only to to be informed months later that certain products of that study packages were not going to be made available. Would recommend going with UpperMark and not Kaplan.

Accurate and Incredibly Useful for CFA level I I feel like the concise modules and questions were really impactful in getting me prepared for the exam, and gave me great feedback on questions I got wrong. The tools available were very user-friendly and easily accessible. The only critique I have is that I couldn't change my exam date or planned preparation date in the system, but that didn't impact me too much. I will be using Kaplan again as I prepare for the CFA level II, and highly recommend their services over the