Listening to the customer I mistakenly thought my account had expired, so I signed up for a second account. I later discovered that the original account was still active. I worked with the customer support people and explained the situation. After some back and forth the company refunded my money. They truly listened to my concerns. I was thrilled because I use the app quite a bit in my participation in my reading group. I find the analysis of the books I have been reading to be great conversation starters.

Slow customer service on refund EDIT: issue resolved Slow customer service on refund, where I tell that I signed up for a monthly payment, got charged the whole year. Kinda feel like an absolute scam. Edit: My refund was given to me pretty rapidly after I took down my Paypal dispute, and the support was kind even though the first message they send me looked like a threat. TY

3-12-24 attempt to set up account! On 3-12-24 on line, I gave you my credit card to set up an account. Since that time, I have not been able to open any of the complete summaries so your service is unusable. You don't give a telephone number so that we can actually talk. You already have my email which I gave when I set up the account.

3/26/24 3/26/24 - I just gave you my card to subscribe to SuperSummary. Thank you for getting back to me so swiftly so we could find out what the problem was. I appreciate your great customer service.

Great customer service I bought a Super Summary from Amazon. I was disappointed because the font was quite small and the color was light gray, leaving it impossible for me to read. I contacted SS and within a day they responded that Amazon does their own printing and they can’t control that. But they generously sent me the PDF copy of my book and offered a second one for free. I was very impressed by the quality and professionalism of the customer service which, in turn, reflected positively on the company.