Mickey Leonard
GBCanceling subscription Although I was not able to find a phone number to speak to someone about my cancelled subscription the e-mail function worked and I was able to get a refund. I gave a lower score because there was no prior notice that my subscription was renewing.
Luca Couchoud
FRSlow customer service on refund EDIT: issue resolved Slow customer service on refund, where I tell that I signed up for a monthly payment, got charged the whole year. Kinda feel like an absolute scam. Edit: My refund was given to me pretty rapidly after I took down my Paypal dispute, and the support was kind even though the first message they send me looked like a threat. TY
Gene Klatt
GB3/26/24 3/26/24 - I just gave you my card to subscribe to SuperSummary. Thank you for getting back to me so swiftly so we could find out what the problem was. I appreciate your great customer service.
FREDERICK D. PERRY
GBListening to the customer I mistakenly thought my account had expired, so I signed up for a second account. I later discovered that the original account was still active. I worked with the customer support people and explained the situation. After some back and forth the company refunded my money. They truly listened to my concerns. I was thrilled because I use the app quite a bit in my participation in my reading group. I find the analysis of the books I have been reading to be great conversation starters.
Samantha Sridhar
INUNDERSTANDING TEAM I had chosen for a monthly subscription, but it auto billed the next month. I had cancelled my subscription and reached out to the super summary team. They got back super quick with a response and initiated a refund. Thank you!