Good customer service! Good customer service! I've stopt using brilliant, but forgot cancel substription, so next subsription got payed automaticly. I've didn't want to use brilliant this year so i contacted to customer service. And got contacted to Steph. I got helped quickly, and kindly. Its nice to meet company which is not made just for taking people money. Big thanks to Steph!

Disappearing classes Although the classes are interesting and the math is (sometimes) well explained, there are also a lot of issues with Brilliant: *Classes disappearing in the middle of doing it. Algebra 2 for example *Classes skimming through essential piece of information, e.g. Introduction to linear Algebra. I'd really recommend a mix of other solutions if you want to further your understanding of mathematics. Khan Academy & 3Brown1Blue (and many other free resources) provide better explanation and have the same level of interactivity.

This is definitely worth your time! First, this company produces an amazing product. The lessons are broken into easily digestible bits that you can consume at your own pace. The content of these lessons are each important in their own right, and fit together to form the larger lesson seamlessly. Second, when I had any issue at all, they responded immediately, respectfully, and with clear concern for my issue and finding a resolution that I was happy with. The people I have dealt with directly have all been very helpful, friendly, and professional. Thank you, Brilliant.org, for an amazing product, your amazing employees, and simply a very pleasant and enjoyable experience while improving myself and learning something new.

Refund request Excellent response from Customer Service to my refund request which was processed in a quick and friendly way.

Navigating App Usage and Subscription Refunds: My Experience The app works smoothly and taught me some basic coding skills that I was interested in. However, I'm unsure about its depth. I decided not to continue the subscription because I stopped using it after two weeks. Unfortunately, I missed the cancellation deadline by one day. Initially, they were reluctant to refund me, but after expressing my dissatisfaction and threatening to leave negative feedback across various platforms, they refunded 11 out of the 12 months. Overall, the customer service was very friendly and effectively resolved the issue.