Brilliant.org

200 Pine St., Suite 200, 94104, San Francisco, United States
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4.60
Based on 20 Reviews

5

85.00%

4

0.00%

3

5.00%

2

10.00%

1

0.00%
About Brilliant.org

Learn to think Brilliant.org helps you build quantitative skills in math, science, and computer science with fun and challenging interactive explorations. By teaching concepts in this visual and interactive way, our courses show you that these subjects are – at their core – a way of thinking. All of these courses are crafted by award-winning teachers, researchers, and professionals from MIT, Caltech, Duke, Microsoft, Google, and more, with the principles of curiosity, freedom to fail, and active learning in mind. If you'd like to learn more, or if you need any help, these pages are a few good places to start! Brilliant.org About Brilliant Help Pages

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Elianne Sulistyo
DE

Can't cancel 7-day trial (solved) Tried to cancel the trial before deadline, but the cancel subscription button won't work (still doesn't work now). No way to cancel, I got billed €124,95. Immediately requested for a refund and haven't used any courses since being charged, will update if I receive it. Be careful with this company. UPDATE: Thanks you Steph from customer service, who has promptly issued a full refund after an email. It may be better to directly email the support team rather than to submit a refund request through the app. The app itself is good to awaken a beginner's interest, but offers not much after that. If you want to cancel a trial, make sure to do so through email to be safe.

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Mary Frøyen
NO

Just brilliant The app is amazing. The courses are well made and i love the streak notification that keeps me engaged. Well worth the money and a good app for anyone, either you need to fresh up your knowledge or for learnig new skills. Customer service is amazing as well , quick replies and so focused on helping and taking care of their customers. Thats what a professional business looks like. I have absolutely nothing negative to say about Brilliant. I warmly recommend it.

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Deepstepper
NL

Navigating App Usage and Subscription Refunds: My Experience The app works smoothly and taught me some basic coding skills that I was interested in. However, I'm unsure about its depth. I decided not to continue the subscription because I stopped using it after two weeks. Unfortunately, I missed the cancellation deadline by one day. Initially, they were reluctant to refund me, but after expressing my dissatisfaction and threatening to leave negative feedback across various platforms, they refunded 11 out of the 12 months. Overall, the customer service was very friendly and effectively resolved the issue.

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PAUL JOHNSON
GB

Refund request Excellent response from Customer Service to my refund request which was processed in a quick and friendly way.

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Enno
LV

Good customer service! Good customer service! I've stopt using brilliant, but forgot cancel substription, so next subsription got payed automaticly. I've didn't want to use brilliant this year so i contacted to customer service. And got contacted to Steph. I got helped quickly, and kindly. Its nice to meet company which is not made just for taking people money. Big thanks to Steph!

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