Can't cancel 7-day trial (solved) Tried to cancel the trial before deadline, but the cancel subscription button won't work (still doesn't work now). No way to cancel, I got billed €124,95. Immediately requested for a refund and haven't used any courses since being charged, will update if I receive it. Be careful with this company. UPDATE: Thanks you Steph from customer service, who has promptly issued a full refund after an email. It may be better to directly email the support team rather than to submit a refund request through the app. The app itself is good to awaken a beginner's interest, but offers not much after that. If you want to cancel a trial, make sure to do so through email to be safe.

I’ve always struggled with math before I’ve always struggled with math and exact science, but recently had to start programming. A friend of mine gave me the subscription for Brilliant, and the way programming is taught there is amazing. I’m not scared of math anymore haha and even got curious about related areas! I’m making a short break now in my learning, and the support team was super helpful with planning it. Huge thanks and can’t wait to come back to studying!

Navigating App Usage and Subscription Refunds: My Experience The app works smoothly and taught me some basic coding skills that I was interested in. However, I'm unsure about its depth. I decided not to continue the subscription because I stopped using it after two weeks. Unfortunately, I missed the cancellation deadline by one day. Initially, they were reluctant to refund me, but after expressing my dissatisfaction and threatening to leave negative feedback across various platforms, they refunded 11 out of the 12 months. Overall, the customer service was very friendly and effectively resolved the issue.

Kind of a cool system Kind of a cool system. I did not stick with it cause life is too busy. When they charged me and I cancelled just after they were flexible about giving a refund. They only do that once so don't be sneaky!!

Excellent learning tool Content is designed simply to increase readability, and attached to examples that help solidify the principles. Very organized and navigating courses and content is smooth. Fair customer service that strives to evaluate needs on an individual level.