Brianna from NV is the best!! I called the helpline for clarification and the representative (Brianna from NV) was amazing!!!! She was super helpful and was able to answer all of my questions. I needed things to be repeated a couple times because of my bad audio processing but she was very patient with me and went above and beyond in helping me. She helped smooth out a lot of my anxieties in regards to my school receiving my loan as well as the payment plan set up. She did such an amazing job and I really want to thank her and give her a bonus for doing such an awesome job.

DO NOT MAKE THE MISTAKE OF USING THIS COMPANY!!!! Since my loan was disbursed 3/2023, I have had two payments taken out of my account every month. I am unable to speak to anyone but received text messages stating they are "working" to resolve the matter. I am told that the reason for 2 payments is that 2 loans were disbursed to the school. When they receive the money back from the school, they will refund that money. However, there is only the document for the one loan being disbursed and I only receive one monthly statement with one account number. DO NOT MAKE THE SAME MISTAKE I MADE. I have sent a secure message through their website and have not received a response. So, I have removed authorization for automatic payments to be taken out of my checking account and plan to seek legal assistance in resolving the matter.

It's a scam. It's a scam. This company appears to be a foreign company. Their website is terribly made. Take note of their photos and that they have NO CONTACT INFORMATION. Careerist never graded my exams, nor even spoke to me. My account went a total of six months when finally someone reached out. By then I had been hired at another job for what career I had previously. I attempted to contact Climb on six separate occasions to no avail. It's a complete scam. Do not do business with this company.

Excellent Customer Service From Day 1 I have to say from day 1 the customer service I received from Climb is phenomenal! They explain all loan details, they are patient not to mention overall super friendly! Further, They are persistent in making sure your concern on your account is taken care of right away. I was helped by Laura. Because of the pandemic, my hours at work was cut drastically. She was able to relieve my worry about my deferral form being process within the given time frame as it was nearing payment by having it processed in a fast timely manner! As a student, This is just what I need in these trying times of my life. They really care about their clients, and they go above and beyond!

Worst. Lender. Ever. Don't use them. Their bill pay system is archaic and slow, despite paying loan in full the interest continued to accrue while the payment was pending. They send you to collections when you have scheduled payments. Customer service is horrible. They make it out like it's so easy, but the monthly payments are obscene, and there is no leeway if you aren't making enough to pay (they give you a max of two 3 month periods of deferment, beyond that if you don't have money they hound you). Go literally anywhere else. The sad thing is they are funded by Goldman Sachs, and they could easily update everything to at least give a decent user experience, but they don't, and an ACH transfer that shouldn't take more than 2 days takes a f***ing week.