Excellent service, prices and delivery I'm an overseas repeat customer and am always very pleased with the items I order. The prices and delivery are excellent and I have not had any issues at all over the years I have been a customer. Many thanks to all the staff at i-Herb, long may you continue.

App doesn’t work App doesn’t work. Where is their customer service or support? Apparently non-existent oh well.

IHerb has scammed me out of 60 dollars… IHerb has scammed me out of 60 dollars worth of goods and I'm currently waiting for my credit card company to get back to me regarding payment reversal which seems to be rather complicated. They claim that despite the fact that my parcel (order. I was referring to order #525267252) has arrived short of 4 products that their warehouse records indicate that they've sent it in full. Long story short, they've charged me in full for 4 missing items and now they are trying to brush my messages off. They've already refused two refunds requests and listed the reason as 'friendly fraud' which is apparently their go to excuse for ripping off customers. I suggest you shop elsewhere as you literally get what you paid for - their customer service is a bloody nightmare and they clearly don't give a toss about it.

iHerb 17 April review was removed I wrote a review on the 17 April as a result of my 08 and 15 April experience. All of what I said in my reviews are true. iHerb flagged the 17 April review to Trustpilot on grounds that it was defamatory. How can it be defamatory when iHerb, after nearly 20 years of being a customer, treats its customer like s**t! That is the painful truth that iHerb refuses to acknowledge!

Great company I have been a customer for more than 5 years now, and feel like I have enough data to share my experience with a summary review here at Trustpilot. Other than one incident with an honest review of a product that was rejected for no reason (even after filing a complaint about it), the experience has been stellar. The UI of the website is intuitive and so easy to navigate. The reward scheme is probably the best I have seen in any online marketing platform. The best of all is the shipment: it is lightning fast and sometimes arrived when I wasn't even expecting it, in addition to the secure packing. I sincerely want to thank the people at iHerb for your service, especially since so many of the products I need are not even available in the Japanese market.