Yuta Kurimoto
ITHouse change and relocation of internet Recently changed the house and I sent a request to change the internet. 2 months later and I will have no internet at home. I phone the custom service and they will recall me back saying someone else will call me back. The technicians fail to come to already confirmed appointment. I work from home and I am risking my job. They could have estimated the time it takes and I would have never waited this long. Change the provider immediately if you are planning on changing the house.
Alessandro
ITI’ve subscribed a 5G plan with 300Gb of… I’ve subscribed a 5G plan with 300Gb of data and I’ve been awaiting for 5G activation for 1 month!
nonyelum ndefo
ITWaiting for trasloco for almost two… Waiting for trasloco for almost two months now. Even though I did the application for moving the line one month before moving to a new apartment. Now it's about 50 days and nobody is taking me seriously. And I'm paying for nothing. Horrible experience!!!! I work from home so I need the WiFi! I used to be a happy client of Fastweb but this is really terrible. I think I'm going to change to Vodafone or something. Very disappointed.
Giannicola Baiardi
ITCustomer service is non existent -
Francesco Marini
ITthey are no way to reach them do not… there are no way to reach them do not buy anything from Fastweb