I'redently had ordniary experince with… I'redently had ordniary experince with VitaCost. Overall, they were able to meet my expextations- products were adveraged quality for a resonable price. Alothough, product detials were prety limited on the website, customer service is available to answer your queries. Shipping was also alright- hardly any delays. I have to say overall theyhad ok service.

Update to review-Vitacost responded Update 3-20: I did find an email address for Vitacost customer service and sent an email outlining my experience. They did respond and offered me a new code for 20% off, which worked. I have updated my rating to 4 stars since overall I have been pleased with Vitacost. However, their live customer service help still receives 1 star. I have purchased from Vitacost long before Kroger bought the company and loved them. Since Kroger took over, I've had issues with orders and some product breakage during shipping. That I can live with. But I received a promotional email for a 20 percent off my order, spent time on their site shopping, put in the code they provided, and received a message saying it had been used already. I hadn't used it. I called customer service, and they were no help at all (and customer service is now outsourced overseas, it wasn't pre-Kroger). I said I can forward the email, she said she doesn't have access to email (really?), she couldn't give me the 20% off, would not transfer me to someone else, just said I'd have to place the order, then call back to talk to them and get 20% refunded to my payment account. Do you think I trust that? Plus I'd have to waste more of my time on the phone. I said no.

Vitacost is #1 for healthy ORGANIC food. Vitacost ORGANIC food for optimum health, at phenomenal prices! All the items are carefully wrapped, and home delivery is a great option since USPS does not deliver to homes in my area, And Vitacost has superior customer service - from real humans - online and on the phone! (Something that is rare in this day and age.) We LOVE Vitacost.

Vitacost has become the absolute worst … Vitacost has become the absolute worst company to try and navigate their website which always seems to be crashed when they have a big promotion. Their customer service is non existent. They make it impossible to contact them. The online chat is a joke. They do not respond to Messenger or constant e-mails. They need to be brought up to the BBB in Florida for their fraudulent practices. That just don’t care about their customers.If they spent more money on customer service and getting a website like No. 7 has, I would remain a customer. Now I won’t even buy their product on Amazon. They totally disgust their valued customers. Good riddance to what used to be a fairly decent place to buy supplements. This negative review will not even matter to them, that is how BAD and disgusting they have become.

this site may be careless when billing you This company may be careless with billing they have billed be twice for my order of joint supplement product.