Repeat customer This recent order, as most of my orders was delivered quickly, accurately and with without any issues. In fact, I have never had an issue. I have been using Vitacost for about 4 years now. I place my orders 6-8 times a year. Although their prices are low, I usually wait for a sale, or a coupon. I have established lists in Vitacost where my regularly ordered items are stored to make my next purchase easy. In general, they do a great job and meet every expectation.

this site may be careless when billing you This company may be careless with billing they have billed be twice for my order of joint supplement product.

Update to review-Vitacost responded Update 3-20: I did find an email address for Vitacost customer service and sent an email outlining my experience. They did respond and offered me a new code for 20% off, which worked. I have updated my rating to 4 stars since overall I have been pleased with Vitacost. However, their live customer service help still receives 1 star. I have purchased from Vitacost long before Kroger bought the company and loved them. Since Kroger took over, I've had issues with orders and some product breakage during shipping. That I can live with. But I received a promotional email for a 20 percent off my order, spent time on their site shopping, put in the code they provided, and received a message saying it had been used already. I hadn't used it. I called customer service, and they were no help at all (and customer service is now outsourced overseas, it wasn't pre-Kroger). I said I can forward the email, she said she doesn't have access to email (really?), she couldn't give me the 20% off, would not transfer me to someone else, just said I'd have to place the order, then call back to talk to them and get 20% refunded to my payment account. Do you think I trust that? Plus I'd have to waste more of my time on the phone. I said no.

NO PRODUCT DELIVERY… Order was never delivered per notification on 4/23, even though I got a message stating it was OUT FOR DELIVERY. Order was returned to warehouse (no explanation given) and again sent OUT FOR DELIVERY on April 25. Order was AGAIN not delivered and no explanation was given. I've been a customer of Vitacost for over 10 years and their service has gone downhill recently. Customer service (in the Caribbean now) was of no help. Shipping company they use is useless.

Fast and Efficient Always a pleasure and my last order qualified for a couple of extra discounts which is always delightful. Vitacost products are first class. The website is clear and simple to use. Packaging is usually done perfectly with precision - this last shipment has two of my Yogi boxes crushed but the tea bags did not split. Shipping is quick and received with a doorbell ring! Thank you Vitacost for excellent service again!