A once fantastic company but service has gone to hell in a handbaskett A once fantastic company that would have orders on my doorstep within 3 days. Now my last order was shipped 4 days after ordering and then to the wrong place! I have been using them for over 5 years. If they don't get this recent blunder fixed I just might be done.

I'redently had ordniary experince with… I'redently had ordniary experince with VitaCost. Overall, they were able to meet my expextations- products were adveraged quality for a resonable price. Alothough, product detials were prety limited on the website, customer service is available to answer your queries. Shipping was also alright- hardly any delays. I have to say overall theyhad ok service.

organic and eco-friendly products I've been shopping here for 6+ years and make purchases 4-12 times/year. I buy many of my organic/eco-friendly beauty, cleaning and laundry products here. I also buy food and juices here -- especially Jovial pasta, Bragg's, Bob's red mill gluten free, Lakewood juices and Chocolove chocolate. On a couple of occasions boxes were not packed with care-- I sent photos of the damaged products and my money was refunded quickly. Shipping is free if you meet the minimum and they offer generous promotions and discount codes.

Update to review-Vitacost responded Update 3-20: I did find an email address for Vitacost customer service and sent an email outlining my experience. They did respond and offered me a new code for 20% off, which worked. I have updated my rating to 4 stars since overall I have been pleased with Vitacost. However, their live customer service help still receives 1 star. I have purchased from Vitacost long before Kroger bought the company and loved them. Since Kroger took over, I've had issues with orders and some product breakage during shipping. That I can live with. But I received a promotional email for a 20 percent off my order, spent time on their site shopping, put in the code they provided, and received a message saying it had been used already. I hadn't used it. I called customer service, and they were no help at all (and customer service is now outsourced overseas, it wasn't pre-Kroger). I said I can forward the email, she said she doesn't have access to email (really?), she couldn't give me the 20% off, would not transfer me to someone else, just said I'd have to place the order, then call back to talk to them and get 20% refunded to my payment account. Do you think I trust that? Plus I'd have to waste more of my time on the phone. I said no.

My happy home pantry… Ease of finding what my home pantry needed. Barney Almond Butter, Doc Bronner's peppermint liquid soap, lavender and sage spray, vinegar. Oh - and the inside wrapping was done to perfection. No leaks and well done! Thank you.