NO PRODUCT DELIVERY… Order was never delivered per notification on 4/23, even though I got a message stating it was OUT FOR DELIVERY. Order was returned to warehouse (no explanation given) and again sent OUT FOR DELIVERY on April 25. Order was AGAIN not delivered and no explanation was given. I've been a customer of Vitacost for over 10 years and their service has gone downhill recently. Customer service (in the Caribbean now) was of no help. Shipping company they use is useless.

Excellent products and service! Excellent products and service! I do not understand the complaints about Vitacost. I've been a customer for over 12 years. The shipments usually show up within 24-48 hours. The prices are reasonable. Sometimes, they offer 12%-20% discounts. I placed a large order with Vitacost around two months ago. It was stolen from my lobby. All the contents were gone. I contacted Vitacost to reorder my items, not expecting a refund. They replaced everything without question and no charge even though it wasn't their fault. The package showed up the next day. I've never had any problems with customer service. After over 12 years, every order has been perfect! Unless I encounter any issues, I'll continue to be a customer.

A once fantastic company but service has gone to hell in a handbaskett A once fantastic company that would have orders on my doorstep within 3 days. Now my last order was shipped 4 days after ordering and then to the wrong place! I have been using them for over 5 years. If they don't get this recent blunder fixed I just might be done.

My happy home pantry… Ease of finding what my home pantry needed. Barney Almond Butter, Doc Bronner's peppermint liquid soap, lavender and sage spray, vinegar. Oh - and the inside wrapping was done to perfection. No leaks and well done! Thank you.

I had ordinarie experiance with… I had ordinarie experiance with Vitacost. It was almosh good. There was nothing especialy speciall in it, everything was as expected. They offer good prices and priiver high qality prodects. I find it easy to navigte the website, all the infirmation I needed was there. Iother thing I liked about Vitacost is that the customer service is very friendly and helpfull, they answered all my questions promtly. In general, I'm hapyp with Vitacost and its services.