Excellent products and service! Excellent products and service! I do not understand the complaints about Vitacost. I've been a customer for over 12 years. The shipments usually show up within 24-48 hours. The prices are reasonable. Sometimes, they offer 12%-20% discounts. I placed a large order with Vitacost around two months ago. It was stolen from my lobby. All the contents were gone. I contacted Vitacost to reorder my items, not expecting a refund. They replaced everything without question and no charge even though it wasn't their fault. The package showed up the next day. I've never had any problems with customer service. After over 12 years, every order has been perfect! Unless I encounter any issues, I'll continue to be a customer.

Fast and Efficient Always a pleasure and my last order qualified for a couple of extra discounts which is always delightful. Vitacost products are first class. The website is clear and simple to use. Packaging is usually done perfectly with precision - this last shipment has two of my Yogi boxes crushed but the tea bags did not split. Shipping is quick and received with a doorbell ring! Thank you Vitacost for excellent service again!

NO PRODUCT DELIVERY… Order was never delivered per notification on 4/23, even though I got a message stating it was OUT FOR DELIVERY. Order was returned to warehouse (no explanation given) and again sent OUT FOR DELIVERY on April 25. Order was AGAIN not delivered and no explanation was given. I've been a customer of Vitacost for over 10 years and their service has gone downhill recently. Customer service (in the Caribbean now) was of no help. Shipping company they use is useless.

Fabulous Online Experience I’ve ordered from Vitacost three times now and I have had positive experiences each time. Their online site is easy to navigate and they always have the stock that I’m after. Their orders are dispatched so quickly to Australia, I’m honestly shocked by the speed in which they arrive. Thank you for your excellent service and to the team that packs and dispatches the orders - you’re great and appreciated! I will continue to do my orders with Vitacost. Thanks all and keep up the good work.

Perfect experience with this company through many years! I've ordered from VitaCost for many years. Orders are ALWAYS accurate. Shipping always meets -- often exceeds! -- my expectations. I love that they keep my list of products I order so I can easily compile my new order.