Update to review-Vitacost responded Update 3-20: I did find an email address for Vitacost customer service and sent an email outlining my experience. They did respond and offered me a new code for 20% off, which worked. I have updated my rating to 4 stars since overall I have been pleased with Vitacost. However, their live customer service help still receives 1 star. I have purchased from Vitacost long before Kroger bought the company and loved them. Since Kroger took over, I've had issues with orders and some product breakage during shipping. That I can live with. But I received a promotional email for a 20 percent off my order, spent time on their site shopping, put in the code they provided, and received a message saying it had been used already. I hadn't used it. I called customer service, and they were no help at all (and customer service is now outsourced overseas, it wasn't pre-Kroger). I said I can forward the email, she said she doesn't have access to email (really?), she couldn't give me the 20% off, would not transfer me to someone else, just said I'd have to place the order, then call back to talk to them and get 20% refunded to my payment account. Do you think I trust that? Plus I'd have to waste more of my time on the phone. I said no.

Perfect experience with this company through many years! I've ordered from VitaCost for many years. Orders are ALWAYS accurate. Shipping always meets -- often exceeds! -- my expectations. I love that they keep my list of products I order so I can easily compile my new order.

Go to Costco. This place sucks This used to be a good place to purchase supplements. However, their customer service is absolutely horrible. If you sign up for their automatic renewals, and you don’t meet there qualifying amount you get dinged for shipping.

this site may be careless when billing you This company may be careless with billing they have billed be twice for my order of joint supplement product.

I'redently had ordniary experince with… I'redently had ordniary experince with VitaCost. Overall, they were able to meet my expextations- products were adveraged quality for a resonable price. Alothough, product detials were prety limited on the website, customer service is available to answer your queries. Shipping was also alright- hardly any delays. I have to say overall theyhad ok service.