Excellent products and service! Excellent products and service! I do not understand the complaints about Vitacost. I've been a customer for over 12 years. The shipments usually show up within 24-48 hours. The prices are reasonable. Sometimes, they offer 12%-20% discounts. I placed a large order with Vitacost around two months ago. It was stolen from my lobby. All the contents were gone. I contacted Vitacost to reorder my items, not expecting a refund. They replaced everything without question and no charge even though it wasn't their fault. The package showed up the next day. I've never had any problems with customer service. After over 12 years, every order has been perfect! Unless I encounter any issues, I'll continue to be a customer.

Fabulous Online Experience I’ve ordered from Vitacost three times now and I have had positive experiences each time. Their online site is easy to navigate and they always have the stock that I’m after. Their orders are dispatched so quickly to Australia, I’m honestly shocked by the speed in which they arrive. Thank you for your excellent service and to the team that packs and dispatches the orders - you’re great and appreciated! I will continue to do my orders with Vitacost. Thanks all and keep up the good work.

organic and eco-friendly products I've been shopping here for 6+ years and make purchases 4-12 times/year. I buy many of my organic/eco-friendly beauty, cleaning and laundry products here. I also buy food and juices here -- especially Jovial pasta, Bragg's, Bob's red mill gluten free, Lakewood juices and Chocolove chocolate. On a couple of occasions boxes were not packed with care-- I sent photos of the damaged products and my money was refunded quickly. Shipping is free if you meet the minimum and they offer generous promotions and discount codes.

Update to review-Vitacost responded Update 3-20: I did find an email address for Vitacost customer service and sent an email outlining my experience. They did respond and offered me a new code for 20% off, which worked. I have updated my rating to 4 stars since overall I have been pleased with Vitacost. However, their live customer service help still receives 1 star. I have purchased from Vitacost long before Kroger bought the company and loved them. Since Kroger took over, I've had issues with orders and some product breakage during shipping. That I can live with. But I received a promotional email for a 20 percent off my order, spent time on their site shopping, put in the code they provided, and received a message saying it had been used already. I hadn't used it. I called customer service, and they were no help at all (and customer service is now outsourced overseas, it wasn't pre-Kroger). I said I can forward the email, she said she doesn't have access to email (really?), she couldn't give me the 20% off, would not transfer me to someone else, just said I'd have to place the order, then call back to talk to them and get 20% refunded to my payment account. Do you think I trust that? Plus I'd have to waste more of my time on the phone. I said no.

Repeat customer This recent order, as most of my orders was delivered quickly, accurately and with without any issues. In fact, I have never had an issue. I have been using Vitacost for about 4 years now. I place my orders 6-8 times a year. Although their prices are low, I usually wait for a sale, or a coupon. I have established lists in Vitacost where my regularly ordered items are stored to make my next purchase easy. In general, they do a great job and meet every expectation.