Customer
GBGo to Costco. This place sucks This used to be a good place to purchase supplements. However, their customer service is absolutely horrible. If you sign up for their automatic renewals, and you don’t meet there qualifying amount you get dinged for shipping.
Cookie Barron
GBFast and Efficient Always a pleasure and my last order qualified for a couple of extra discounts which is always delightful. Vitacost products are first class. The website is clear and simple to use. Packaging is usually done perfectly with precision - this last shipment has two of my Yogi boxes crushed but the tea bags did not split. Shipping is quick and received with a doorbell ring! Thank you Vitacost for excellent service again!
RT
GBBravo! I once purchased from Vitacost often, but stopped because of deteriorating service. However, I recently placed three orders, with excellent results. I had suggested to them for years that they ship factory cases of products when possible. In the two orders that I received today, they did exactly that! As a result, there were *no* broken glass bottles in either box. This change in the way they fulfill orders lowers their costs for a quite number of reasons, which ultimately benefit customers. It also enhances the shopping experience tremendously! Everything about doing business with Vitacost now produces superb results. Bravo, Vitacost! Bravo!
Sharon Wood
GBVitacost is one of my favorites Vitacost is one of my favorites! to buy Organic/Non Gmo products for a fair price/savings and I have been ordering from them for years. Best deals when order meets free shipping amount. My last two orders actually arrived earlier than expected. I'm stunned by some of the reviews left by those who had a bad experience with delivery/order and chuck the whole company down the drain. I'm not denying your experience is frustrating, but please name me one retail store that has a perfect record? Those orders/packages pass through many hands before it gets to a customer. For example, I recently made an order, with a well known huge mega giant retailer, that ended up being a colossal failure and was time consuming to resolve and get fixed. Do I never order from them again? Of course not. I will order from them again. They sell good products. It was their first major mistake out of past orders. I have placed numerous orders with Vitacost and my overall experience with them has been good. Sure, I have had a few issues with some orders at some point in time. Yes, I have experienced that bag of totally crushed chips but Vitacost was more than gracious to settle and work out with me any issues. Keeping in mind, unfortunately, many Companies are now resorting to outsourcing Call Centers to another country and it is becoming nothing but a train wreck! Try using their Customer Service Portal or try Live Chat
Glee Morton
GBMy happy home pantry… Ease of finding what my home pantry needed. Barney Almond Butter, Doc Bronner's peppermint liquid soap, lavender and sage spray, vinegar. Oh - and the inside wrapping was done to perfection. No leaks and well done! Thank you.