Fabulous Online Experience I’ve ordered from Vitacost three times now and I have had positive experiences each time. Their online site is easy to navigate and they always have the stock that I’m after. Their orders are dispatched so quickly to Australia, I’m honestly shocked by the speed in which they arrive. Thank you for your excellent service and to the team that packs and dispatches the orders - you’re great and appreciated! I will continue to do my orders with Vitacost. Thanks all and keep up the good work.

organic and eco-friendly products I've been shopping here for 6+ years and make purchases 4-12 times/year. I buy many of my organic/eco-friendly beauty, cleaning and laundry products here. I also buy food and juices here -- especially Jovial pasta, Bragg's, Bob's red mill gluten free, Lakewood juices and Chocolove chocolate. On a couple of occasions boxes were not packed with care-- I sent photos of the damaged products and my money was refunded quickly. Shipping is free if you meet the minimum and they offer generous promotions and discount codes.

Fast and Efficient Always a pleasure and my last order qualified for a couple of extra discounts which is always delightful. Vitacost products are first class. The website is clear and simple to use. Packaging is usually done perfectly with precision - this last shipment has two of my Yogi boxes crushed but the tea bags did not split. Shipping is quick and received with a doorbell ring! Thank you Vitacost for excellent service again!

Beware of their 15-20% discount codes I have noticed that when they showcase a code that will give you 15-20% off - they actually hike up the prices and then offer the discount - so you're not really getting any discount. I checked the prices with Amazon and a lot of times Amazon is cheaper! So just something to beware of. You're not always getting a discount!

Vitacost is one of my favorites Vitacost is one of my favorites! to buy Organic/Non Gmo products for a fair price/savings and I have been ordering from them for years. Best deals when order meets free shipping amount. My last two orders actually arrived earlier than expected. I'm stunned by some of the reviews left by those who had a bad experience with delivery/order and chuck the whole company down the drain. I'm not denying your experience is frustrating, but please name me one retail store that has a perfect record? Those orders/packages pass through many hands before it gets to a customer. For example, I recently made an order, with a well known huge mega giant retailer, that ended up being a colossal failure and was time consuming to resolve and get fixed. Do I never order from them again? Of course not. I will order from them again. They sell good products. It was their first major mistake out of past orders. I have placed numerous orders with Vitacost and my overall experience with them has been good. Sure, I have had a few issues with some orders at some point in time. Yes, I have experienced that bag of totally crushed chips but Vitacost was more than gracious to settle and work out with me any issues. Keeping in mind, unfortunately, many Companies are now resorting to outsourcing Call Centers to another country and it is becoming nothing but a train wreck! Try using their Customer Service Portal or try Live Chat