SKG allowed me to return the item; however, I had to pay for the postage. SKG made it easy for me to return the item. The website stated "We will be able to facilitate a free return for you if this is needed, regardless of your location."; however, when I asked for a return label, I was told that there's no return label. I had to pay for the postage fee to return the item.

Awful customer service Awful customer service. Never reply to your complaint. There’s only one staff named Tony who based in China. Sent several message just got only one reply and never received second. Really awful

I purchased an SKG Smartwatch I purchased an SKG Smartwatch, the advertisement made it look easy to operate and it was. I had a few questions about some of the functions, but was hesitant to send in inquires. I have bought many things on line and most with little after sales support. I sent in an inquiry and with in 2 days, I got a response. It was concise and easy to understand. I am very happy with this purchase and strongly recommend SKG to others.

The company guarantee was not honored After 6 months the charger cord for my watch no longer works. The watch has a 1 year guarantee. Since the watch cannot work without the cord, I had expected it to be replaced. Instead the manufacturer sent me information on where to buy a replacement cord. I don’t believe the guarantee is being honored

Relaxing The product works well. It definitely relaxes my neck muscles and helps my sinuses to actually drain that can cause me to have a headache. It has several levels and functions which I’ve had to figure out. It would be a better experience if there were actual real directions to follow. The little pamphlet is hard to read as the font is minuscule and the directions are vague. Other than that negative I’m enjoying the neck massager.