I have a defective smart watch I have a defective smart watch, I emailed SKG and gave them the video and paperwork they requested and have heard nothing for 2 months. I got the watch in May via Amazon. It would not recharge after 2 months. Good luck to anyone who is trying to get a resolution to a product issue,

Great products and customer service!!! Awesome devices and fantastic customer service!!! I needed some assistance from customer service and they were wonderful. They got back to me right away several times and even sent me a video about my back massager. I have 2 items and they are just great.

The company guarantee was not honored After 6 months the charger cord for my watch no longer works. The watch has a 1 year guarantee. Since the watch cannot work without the cord, I had expected it to be replaced. Instead the manufacturer sent me information on where to buy a replacement cord. I don’t believe the guarantee is being honored

Fantastic product Fantastic product! I have 2 devices, a neck massager and a waist massager and they are both outstanding products. Customer service is awesome too! Stellar!

SKG allowed me to return the item; however, I had to pay for the postage. SKG made it easy for me to return the item. The website stated "We will be able to facilitate a free return for you if this is needed, regardless of your location."; however, when I asked for a return label, I was told that there's no return label. I had to pay for the postage fee to return the item.