Awesome item. Fast shipping Fast shipping. Item exactly as described, even better. Love the migraine eye massager. Birds and water sounds, heat. Really nice. Good price.

Return was very difficult Return was very difficult, had to keep messaging in the online chats and email the support a few times in order to get a response. And at first the customer service didn’t want to process the refund, instead they wanted to issue a $50 dollar gift card (the product I bought was $79). After quite a few negotiations back and forth they finally agreed for full refund. It should not have been this difficult, especially since the webpage says there is a monet back guarantee.

Thanks Wang Yibo Ambassador Hi, I want to share my experience with the customiced green K5-PRO neck massager by Wang Yibo. I have been using it for 2 weeks, since the first time I have felt a great improvement in the pain that I have constantly in my neck, I like that it´s a gradual massage and that it is not strong for me, I use it 2 or 3 times in the day and I feel great relief and relaxation, at night I use it before bed and it helps me fall asleep quickly. I thank the global brand ambassador Wang Yibo, for customizing this model using his characteristic green color, being the voice and for recommending excellent brands to all his fans around the world ♥.

Awful customer service Awful customer service. Never reply to your complaint. There’s only one staff named Tony who based in China. Sent several message just got only one reply and never received second. Really awful

SKG allowed me to return the item; however, I had to pay for the postage. SKG made it easy for me to return the item. The website stated "We will be able to facilitate a free return for you if this is needed, regardless of your location."; however, when I asked for a return label, I was told that there's no return label. I had to pay for the postage fee to return the item.