SKG allowed me to return the item; however, I had to pay for the postage. SKG made it easy for me to return the item. The website stated "We will be able to facilitate a free return for you if this is needed, regardless of your location."; however, when I asked for a return label, I was told that there's no return label. I had to pay for the postage fee to return the item.

Fantastic product Fantastic product! I have 2 devices, a neck massager and a waist massager and they are both outstanding products. Customer service is awesome too! Stellar!

amazing 🤩 Omg! Omg! I am so happy to buy it!! of course i bought it coz of Wang Yibo hhh. Tbh, i was experiencing neck pain but after using SKG K5 pro massager i felt so relaxing! Worth to buy! Plus point it has Wang Yibo’s voice and a post card🤭 . Also, SKG’s customer service is so good, i wasn’t able to find the same green k5 pro so i messaged SKG and they helped me to to get the same green k5. thank you SKG. Mtjj supports Wang Yibo and his brands💚

Good economical wrist health monitor Received the fitness tracking watch very quickly. The watch is working as it it should. I purchased it basically, for swimming but do wear it regularly to monitor other functions, including sleep and other exercise activities.

I have a defective smart watch I have a defective smart watch, I emailed SKG and gave them the video and paperwork they requested and have heard nothing for 2 months. I got the watch in May via Amazon. It would not recharge after 2 months. Good luck to anyone who is trying to get a resolution to a product issue,