We had a situation when my Grandaughter… We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

Stop punishing poor parents trying to… Stop punishing poor parents trying to do something for their children at the start of the school summer break while struggling financially, all we need is cancellations and loss of little money we’ve got and PUNISH YOUR CORRUPT BOSSES INSTEAD. You are rolling in money and benefits while making other people’s lives miserable. Greedy awful lot. I never even travel by train (can’t afford your fares) but it’s a school break and I saved some money to take my child on a little trip, just to have it cancelled. What a waste my money and effort. You are despicable!

Sort the train drivers out who strike All trains cancelled tonight, spoke to a 4 eyed geek at Kjngs Cross who eventually identified himself as a train driver manager, not helpful, In fact uselesss. My advice is train up more drivers and get rid of the disloyal and unreliable ones.

I wish I could 0 stars I wish I could 0 stars. Despite many complaints about Contractors working for Network Rail at Tulloch Station in Scotland including HGVs blocking access to resident homes, dangerous driving and large amounts of litter being left, nobody ever came back with a solution. Lots of half hearted apologies but the same issues just keep occurring. Now our tarmac access lane is subsiding to due to weight and volume of contractor's vehicles and Network Rail don't care-- that is until one of their vehicles get stuck or damaged!!!!!

I worked fort Network rail for 30 years… I worked fort Network rail for 30 years learnt experience from ground up. Ex forces employees run a jumped up company highly payed individuals. steer clear as these individuals would not get jobs any where else. corruption at the highest level. Government should be made accountable for paying 100k a year to people that are not able to get £10 an hour outside of the industry. constantly making cock ups but not being made accountable.