Customer
GBMore interested in religion than good rail service? Observed Islamic religious messages displayed on the Departures board at Kings Cross station yesterday. Network Rail should be more concerned with providing a good train service instead of promoting or celebrating religion. And BTW over many years I have never seen any Christian or Hindu messages displayed there. Meanwhile, rail service has been deteriorating over the past few years.
Emma Slater
GBCrossing closure at Cononley They have closed a well-used pedestrian rail crossing and RIGHT OF WAY at Cononley because the horn on one of the LNER trains is not loud enough. It's been shut since November 2020, now extended to December 2021 and the alternative route is dangerous. Now making excuses about cutting back vegetation to improve sighting? - not good enough, sort the train out and open the crossing NOW. If you're not careful people will start to think you just want an excuse to close the crossing forever.
Mr Simon Muggeridge
GBI boarded the 10.04 from Worthing to… I boarded the 10.04 from Worthing to Victoria today (23rd Oct) and was welcomed with a hugely present surprise. The on board announcer and customer service person Jonathan announcements were great. Joking, informative and wonderfully light hearted. When he came through the train he had a warm smiling personality and really was a breath of fresh air. He deserves huge appreciation and credit for his work.
Heather
GBUnfortunately one of our students threw… Unfortunately one of our students threw a bag of shopping over a bridge in south wigston today, rang Network Rail, not expecting any help , but a very helpful, polite man said he would see what he could do. Not only did he get someone to retrieve the bag but delivered it back to our school by another lovely helpful man. A huge thank you for amazing service .
dominic Bailey
GBBig shout out to the off track 🚂 team… Big shout out to the off track 🚂 team based out of the coleham depot (Shrewsbury) Network Rail who were putting in the new crossing by the Wern. Great job and they created a much safer access 👌 They let us have some left over items for our projects, which will help the local community young and old, it was very much appreciated, especially the encouragement from Dinesh Patel ❤️ thanks to one of are volunteers Joe swaine for his help also 💪