Big shout out to the off track 🚂 team… Big shout out to the off track 🚂 team based out of the coleham depot (Shrewsbury) Network Rail who were putting in the new crossing by the Wern. Great job and they created a much safer access 👌 They let us have some left over items for our projects, which will help the local community young and old, it was very much appreciated, especially the encouragement from Dinesh Patel ❤️ thanks to one of are volunteers Joe swaine for his help also 💪

Unfortunately one of our students threw… Unfortunately one of our students threw a bag of shopping over a bridge in south wigston today, rang Network Rail, not expecting any help , but a very helpful, polite man said he would see what he could do. Not only did he get someone to retrieve the bag but delivered it back to our school by another lovely helpful man. A huge thank you for amazing service .

Sort the train drivers out who strike All trains cancelled tonight, spoke to a 4 eyed geek at Kjngs Cross who eventually identified himself as a train driver manager, not helpful, In fact uselesss. My advice is train up more drivers and get rid of the disloyal and unreliable ones.

We had a situation when my Grandaughter… We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

More interested in religion than good rail service? Observed Islamic religious messages displayed on the Departures board at Kings Cross station yesterday. Network Rail should be more concerned with providing a good train service instead of promoting or celebrating religion. And BTW over many years I have never seen any Christian or Hindu messages displayed there. Meanwhile, rail service has been deteriorating over the past few years.