We had a situation when my Grandaughter… We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

Stop punishing poor parents trying to… Stop punishing poor parents trying to do something for their children at the start of the school summer break while struggling financially, all we need is cancellations and loss of little money we’ve got and PUNISH YOUR CORRUPT BOSSES INSTEAD. You are rolling in money and benefits while making other people’s lives miserable. Greedy awful lot. I never even travel by train (can’t afford your fares) but it’s a school break and I saved some money to take my child on a little trip, just to have it cancelled. What a waste my money and effort. You are despicable!

Sort the train drivers out who strike All trains cancelled tonight, spoke to a 4 eyed geek at Kjngs Cross who eventually identified himself as a train driver manager, not helpful, In fact uselesss. My advice is train up more drivers and get rid of the disloyal and unreliable ones.

I boarded the 10.04 from Worthing to… I boarded the 10.04 from Worthing to Victoria today (23rd Oct) and was welcomed with a hugely present surprise. The on board announcer and customer service person Jonathan announcements were great. Joking, informative and wonderfully light hearted. When he came through the train he had a warm smiling personality and really was a breath of fresh air. He deserves huge appreciation and credit for his work.

Lazy & noisey For the second consecutive night these idiots are sat playing games on phones, Diesel engine running for hours sat outside my flat window whilst shouting! 3 hours last night and an hour already today, have complained but still sat playing. Police next, I wonder how much they get paid per hour to do nothing other than keep people awake at 3am?