We had a situation when my Grandaughter… We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

Network Rail Tree Felling Network Rail have felled a number of trees alongside the rail embankment in SE12 over the Easter holidays, despite it being nesting season and other animals producing young, such as fox cubs. Neighbours were not informed about the tree felling, only a notice of essential works to secure the embankment. I believe that Network Rail have a commitment to 'managing lineside as an asset, improving communication with nearby communities and leading cultural change within Network Rail around valuing nature and the environment'. According to Network Rail's response to the Varley report, there is 'a suite of template notification letters and leaflets to ensure that lineside neighbours and stakeholders are kept updated both before and after work takes place to manage vegetation on the railway. Examples of best practice communication ... have been produced.' These may well have been 'shared with the route teams [to] set a clear and consistent standard for vegetation management communications' but they certainly haven't been employed here. Not only were there bats, foxes, birds and other wildlife living in and around these trees, but the view from several houses on the street now goes straight through to the depot, which will be to the serious detriment of residents' wellbeing. I can't imagine the mindset that would deem it appropriate to undertake this kind of work without any consultation or at the very least notification of such an extreme step. A number of neighbours have complained to the Network Rail executive, including the Biodiversity Manager and PR Manager, we were informed the trees were either dead or dying, yet photos taken at the time show healthy trees being felled. We have also contacted our local MP and Councillor. Trees are still being felled this week and we are yet to get a satisfactory answer as to how this devasting damage to this rich habitat will be offset. Ironically Lewisham Council are proposing to make this a nature trail. NOT GOOD ENOUGH!

Big shout out to the off track 🚂 team… Big shout out to the off track 🚂 team based out of the coleham depot (Shrewsbury) Network Rail who were putting in the new crossing by the Wern. Great job and they created a much safer access 👌 They let us have some left over items for our projects, which will help the local community young and old, it was very much appreciated, especially the encouragement from Dinesh Patel ❤️ thanks to one of are volunteers Joe swaine for his help also 💪

Unfortunately one of our students threw… Unfortunately one of our students threw a bag of shopping over a bridge in south wigston today, rang Network Rail, not expecting any help , but a very helpful, polite man said he would see what he could do. Not only did he get someone to retrieve the bag but delivered it back to our school by another lovely helpful man. A huge thank you for amazing service .

Sort the train drivers out who strike All trains cancelled tonight, spoke to a 4 eyed geek at Kjngs Cross who eventually identified himself as a train driver manager, not helpful, In fact uselesss. My advice is train up more drivers and get rid of the disloyal and unreliable ones.