Unfortunately one of our students threw… Unfortunately one of our students threw a bag of shopping over a bridge in south wigston today, rang Network Rail, not expecting any help , but a very helpful, polite man said he would see what he could do. Not only did he get someone to retrieve the bag but delivered it back to our school by another lovely helpful man. A huge thank you for amazing service .

Crossing closure at Cononley They have closed a well-used pedestrian rail crossing and RIGHT OF WAY at Cononley because the horn on one of the LNER trains is not loud enough. It's been shut since November 2020, now extended to December 2021 and the alternative route is dangerous. Now making excuses about cutting back vegetation to improve sighting? - not good enough, sort the train out and open the crossing NOW. If you're not careful people will start to think you just want an excuse to close the crossing forever.

Lazy & noisey For the second consecutive night these idiots are sat playing games on phones, Diesel engine running for hours sat outside my flat window whilst shouting! 3 hours last night and an hour already today, have complained but still sat playing. Police next, I wonder how much they get paid per hour to do nothing other than keep people awake at 3am?

We had a situation when my Grandaughter… We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

I worked fort Network rail for 30 years… I worked fort Network rail for 30 years learnt experience from ground up. Ex forces employees run a jumped up company highly payed individuals. steer clear as these individuals would not get jobs any where else. corruption at the highest level. Government should be made accountable for paying 100k a year to people that are not able to get £10 an hour outside of the industry. constantly making cock ups but not being made accountable.