We had a situation when my Grandaughter… We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

I am constantly not shocked about them I am constantly not shocked about what I hear of these muppets. They cause us such National embarrassment. This weekend they stop trains running into London Bridge, Charing Cross and Cannon Street so they can upgrade the rail. This afternoon they impose massive speed restrictions because “the rails might buckle in the heat?!! It’s TEN DEGREES COOLER than the hottest day last week!!!! They should rename themselves Not Work Fail. Utter rubbish. They need to be sorted out QUICKLY

Horrible Big Bush Complained many times to Network Rail about overgrown vegetation climbing and penetrating our bordering wall. Cracks are appearing but still Network Rail ignore this problem. From their TrustPilot rating it looks like this review won't make any difference. Let's hope the wall doesn't fall down onto the track. Concern from Woodside, Aberdeen.

Disabled Harassement Disabled Harassement. This company have over the last 3 years bullied and harrassed my vunerable extremely ill disabled mother. They are experts in bullying an elderly lady and have absolutely no morals to speak of. If you write to them and have the evidence to show, it is ignored so they do not have to address their behaviour.

Crossing closure at Cononley They have closed a well-used pedestrian rail crossing and RIGHT OF WAY at Cononley because the horn on one of the LNER trains is not loud enough. It's been shut since November 2020, now extended to December 2021 and the alternative route is dangerous. Now making excuses about cutting back vegetation to improve sighting? - not good enough, sort the train out and open the crossing NOW. If you're not careful people will start to think you just want an excuse to close the crossing forever.