Thank you network rail for waking up… Thank you network rail for waking up the residents of Elm grove and Harrington avenue Hoylake CH47 at 2am until 3am this morning lights shining and banging work on the tracks. Total disregard for the residents who have to get up early for work. Well done, hope you are proud of yourself......

We had a situation when my Grandaughter… We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

Network Rail are incompetent when it… Network Rail are incompetent when it comes to recruiting Project Managers. Why? Because in their tiny minds they don’t understand that there’s a lot of transferable skills especially if you work in civils, water or utilities. The most sensible thing this organisation ever did was to turn down the opportunity to build HS2......very wise decision

More interested in religion than good rail service? Observed Islamic religious messages displayed on the Departures board at Kings Cross station yesterday. Network Rail should be more concerned with providing a good train service instead of promoting or celebrating religion. And BTW over many years I have never seen any Christian or Hindu messages displayed there. Meanwhile, rail service has been deteriorating over the past few years.

Unfortunately one of our students threw… Unfortunately one of our students threw a bag of shopping over a bridge in south wigston today, rang Network Rail, not expecting any help , but a very helpful, polite man said he would see what he could do. Not only did he get someone to retrieve the bag but delivered it back to our school by another lovely helpful man. A huge thank you for amazing service .