I placed my order nearly a week ago and… I placed my order nearly a week ago and still nothing has even shipped out yet. They did, however, debit the money from my bank account on day 1. I tried to 'chat' with them thru the website yesterday and received a message saying they usually respond within a couple of hours.....I've heard nothing. Then I emailed them today to find out about shipping time....still crickets. I've always gotten their product straight from the Smart 4 Life office near me. This is the first time I'm attempting mail order. So far.....not impressed.

Disappointed. So disappointed.There is flavor but the cookie even after microwaving was crumbly and dry. Flavored cardboard. Seriously, I couldn't swallow them and I wanted to so much. Also I ordered a different flavor than was sent to me. I called customer service within the 3 day time limit to return my 3 week order ($129.00) and was told it would be $75 restocking fee plus shipping (heavy box) to return because of the expiration date. It took a week and a half to receive the cookies and I could not find an expiration date on the cookies. Bottom line is that that I question the positive reviews I relied on about these cookies. Buyer beware. I will not be returning the cookies as there will not be enough money saved to bother. I really wanted this to work but have lost $129.00 in the process.

I love the cookies! I love the cookies. I've had OM/Raisin and C. Chip. I am expecting chocolate and blueberry tomorrow. I want peanut butter. I hope it works for me. My 3rd day. Been trying to loose this last 15 for 13 years. Six cookies seemed a lot bc I had gone very low calorie to lose. I started w two cookies; four cookies yesterday and four or five today. It mentioned these cookies improve metabolism. I am hoping for this. If it worked for others, it'll work for me.

I first went on this program back in… I first went on this program back in 2008, lost a lot of weight then. Maintained ok through the years, but during this pandemic I got out of control. Now I’m back on and although the weight isn’t coming off as fast as it did last time, I am heading in the right direction. Customer service is great too, place your order and it’s here the next day! Great new variety of cookies now too!!

After years of purchasing this product… After years of purchasing this product and having it delivered to my home address, the company recently mailed a purchase to an old address at which I have not lived for 8 years. So I had to pay for the same products a second time, to receive the product at the correct address.