Good trainer, but non-existent course materials I attended the Digital Product Manager workshop at the beginning of January in London. The trainer, Andrew Lloyd-Gordon, was excellent. He knew his stuff, and ran the course at a very comfortable pace. The input from Imparture however, was very poor. There were no printed course notes, no name tents, they supplied absolutely nothing. The only thing on our desk when we arrived was a few sheets of paper and a pen, both branded by the venue, not Imparture. When you are paying this sort of money for a workshop, I would expect that there was a slide pack, and even a reference book.

Took our money then closed. We booked training for an employee with this company (and paid for it) but after a reschedule (on their side) they stopped communicating with us & didn't give us any information about the course venue, timings etc. They did not answer the phones or reply to emails. It was only now thanks to other Trustpilot reviews that we just discovered that that the company had closed. No communication from them, no refund, no apology. Very poor. Now seeking a refund through the bank.

DO NOT register for their in-person… DO NOT register for their in-person sessions. They cancelled my session the week before, and only have other sessions in locations that would require a plane trip and hotel. Terribly unprofessional. Apparently: "unfortunately, we have had to take the difficult decision to cancel this workshop since we have not reached the minimum required number of attendees....(between 4-14 delegates)" So, now I have to deal with the hassle of getting my $ refunded, and given the last minute notice, likely not be able to take advantage my training budget for this year.

My experience with Imparture was exceptional! My experience with Imparture was exceptional. Jennifer really knew a lot about social media and I could tell she had a wealth of knowledge to share with all of us. I loved the way she always made us feel comfortable asking however many and whatever kind of questions we wanted. Great experience and I've came out of there with a head full of ideas. Can't wait to put all of them into practice!

Would anyone from Imparture care to… Would anyone from Imparture care to comment on the refund situation? it’s been fully 6 weeks since you responded to my review stating that I could expect to hear regarding a refund “shortly”. I am over £1,000 out of pocket since you took my money in December 2019 for a course that never happened. How is it possible that a seemingly respectable company just shuts its doors, takes its website offline and becomes incommunicado overnight? Despite ceasing trading in December, You took the time to respond to people’s reviews and tell them refunds would be issued. So what is happening? Give us a contact we c an use to find out what is happening??