This is a great and honest company This is a great and honest company. I have used them twice and each time the experience has been excellent. They were fair with their assessment of my phone and the process was so easy. I highly recommend them.

Great Customer Service and Good Rates After using Buyback Boss a couple of times, I would definitely use them again when I have another device to sell. Their rates are very fair and are a bit better than others I researched, and the customer service is very responsive. I gave 4 stars instead of 5 because it took ~10 days for my payment to be processed (after I sent an email to find out what the status was) even though the website says payment will be sent within 5-7 days. But, once I reached out, I was paid immediately and the payment process was simple. Overall, my experience with BuyBack boss was very positive.

They got back to me in a timely manner… They got back to me in a timely manner and the customer service is great. I didn’t agree with my offer once they received my phones and they were more than happy to explain why and add photos. Very trustworthy and fair. I also love supporting small business over big corporate companies. I hope this company can continue to provide excellent service. Thanks so much! I’m able to have a week of groceries now :)

I sent in my Google Pixel 6a I sent in my Google Pixel 6a in flawless condition. Had the phone since in a case since day 1 which was August of 2023. I get an email telling me that there are light yet noticeable scratches on the screen. How is that possible when I had a screen protector on it until I took it off just before I sent the phone to them. Then they lowball me by just under half of the original quote. I double/triple checked that screen & not 1 scratch was on there. From what I'm reading from other reviews, this isn't an isolated incident

UPDATE FOR : Was offered less than half of the… Was offered less than half of the original estimate. They claimed it had light scratches (I beg to differ) but enough to half the offer? I stupidly accepted the low ball amount because I didn’t want the hassle of having it returned to me. When my payment came in, they deducted an additional fee. WTH? UPDATE: I was contacted by BuyBackBoss with an apology and an offer for some additional compensation for my phone. Much more in line with what other companies were originally offering. I appreciated the lengthy explanation I was given. They do seem to care about pleasing their customers.