Great Customer Service and Good Rates After using Buyback Boss a couple of times, I would definitely use them again when I have another device to sell. Their rates are very fair and are a bit better than others I researched, and the customer service is very responsive. I gave 4 stars instead of 5 because it took ~10 days for my payment to be processed (after I sent an email to find out what the status was) even though the website says payment will be sent within 5-7 days. But, once I reached out, I was paid immediately and the payment process was simple. Overall, my experience with BuyBack boss was very positive.

The trade in process was easy The trade in process was easy. Where I got a pre paid label and they evaluated my device within couple days and deposited money via bank transfer. They are definitely trustworthy and I will consider them again for any trade ins I have in the future.

UPDATE FOR : Was offered less than half of the… Was offered less than half of the original estimate. They claimed it had light scratches (I beg to differ) but enough to half the offer? I stupidly accepted the low ball amount because I didn’t want the hassle of having it returned to me. When my payment came in, they deducted an additional fee. WTH? UPDATE: I was contacted by BuyBackBoss with an apology and an offer for some additional compensation for my phone. Much more in line with what other companies were originally offering. I appreciated the lengthy explanation I was given. They do seem to care about pleasing their customers.

I was quoted $350 for my two iPhones I was quoted $350 for my two iPhones. The submission process was easy however Buyback Boss lowered my offer to $112 total, claiming battery issues with both phones and a cracked lens on one. I never had any issues with the phones. I declined their offer and they raised it to $185. I declined again and they raised it to $199. I again declined and they returned the phones. I subsequently traded them into Apple and they paid me the full quoted price of $375. The company was very responsive and quickly returned my phones so I’m giving them 3 stars despite not using them.

Total sham, in my opinion not a reputable company Total sham, I would stay away. Did not honor online price. After I sent the iPhone 14 Pro was contacted and offered $352 instead of the quoted price $607. I was told there were "heavy" scratches on the phone. The phone has never been used without a case. I produced pictures of the phone before it was sent in and the online quote for the $607. More excuses were emailed and they kept trying to negotiate on the price. Regardless, I had no faith in them and requested the phone be returned. Finally, after weeks the phone was returned but without the original box and accessories. Horrible experience and I would not trust them.