They got back to me in a timely manner… They got back to me in a timely manner and the customer service is great. I didn’t agree with my offer once they received my phones and they were more than happy to explain why and add photos. Very trustworthy and fair. I also love supporting small business over big corporate companies. I hope this company can continue to provide excellent service. Thanks so much! I’m able to have a week of groceries now :)

Great business! Buyback made the process for selling my iPhone super easy. Payment was made very fast. I had zero complaints. They actually paid me more money than they initially offered.

Highest buy back value with a personal touch… They are the best in buy back value when compared multiple other companies. In my case by mistake I sent out locked phone and when I wanted the phone back to unlock it they sent the phone back free of cost. I really liked the way they are doing business.

UPDATE FOR : Was offered less than half of the… Was offered less than half of the original estimate. They claimed it had light scratches (I beg to differ) but enough to half the offer? I stupidly accepted the low ball amount because I didn’t want the hassle of having it returned to me. When my payment came in, they deducted an additional fee. WTH? UPDATE: I was contacted by BuyBackBoss with an apology and an offer for some additional compensation for my phone. Much more in line with what other companies were originally offering. I appreciated the lengthy explanation I was given. They do seem to care about pleasing their customers.

Great Customer Service and Good Rates After using Buyback Boss a couple of times, I would definitely use them again when I have another device to sell. Their rates are very fair and are a bit better than others I researched, and the customer service is very responsive. I gave 4 stars instead of 5 because it took ~10 days for my payment to be processed (after I sent an email to find out what the status was) even though the website says payment will be sent within 5-7 days. But, once I reached out, I was paid immediately and the payment process was simple. Overall, my experience with BuyBack boss was very positive.