Direct Brand

Manchaug Mills, 9 Main Street #4A, 01590, Sutton, United States
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4.30
Based on 20 Reviews

5

75.00%

4

5.00%

3

5.00%

2

5.00%

1

10.00%
About Direct Brand

Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!

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B McN
US

Correct part number, but wrong mounting flange. I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use an angle grinder to cut it to fit. Since I wasn’t home I couldn’t verify that the part looked different when I ordered. Besides that, part works as it should and my pellet stove is back up and running. Easy fix if you have the correct tools, but I shouldn’t have had to do that.

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Eric P
US

Did not keep shipping promise. I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.

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tuesday gelo
US

the part fit ok would of liked a email… the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part

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Jesse Davis
US

This wasn’t a direct replacement This wasn’t a direct replacement. I had to purchase new piping from the valve to the burner assembly because the outlet was threaded for fit pipe instead of the pilot tube fitting. There were no options for mounting the valve. That being said. It does work after a few hours of installation.

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Deborah Bennett
US

Satisfied I received the part in a timely manner, unfortunately it was not the part we needed and the one I do was out of stock. Just hoping to get one before winter. A year without hot water is disheartening but I'm keeping the faith with direct brand.

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