Satisfied I received the part in a timely manner, unfortunately it was not the part we needed and the one I do was out of stock. Just hoping to get one before winter. A year without hot water is disheartening but I'm keeping the faith with direct brand.

Correct part number, but wrong mounting flange. I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use an angle grinder to cut it to fit. Since I wasn’t home I couldn’t verify that the part looked different when I ordered. Besides that, part works as it should and my pellet stove is back up and running. Easy fix if you have the correct tools, but I shouldn’t have had to do that.

Shipping Problems The form to order was made easy and fast. unfortunately I paid an extra $ 14.88 for my order to arrive in 2 days. this did not happen. My order was from August 4 and I received my order until August 11. I understand that these are difficult times due to the pandemic. But they should not offer the 2-day express service if you are having shipping problems. Thanks to customer service for sending a refund for the extra shipping charge.

Great parts better customer service I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.

Positive purchasing experience. The part we ordered came in a very reasonable time. It was exactly as picture and made installation seamless. The shipping fee was also very reasonable as was the price of the replacement part. Would definitely order from this company again.