This wasn’t a direct replacement This wasn’t a direct replacement. I had to purchase new piping from the valve to the burner assembly because the outlet was threaded for fit pipe instead of the pilot tube fitting. There were no options for mounting the valve. That being said. It does work after a few hours of installation.

the part fit ok would of liked a email… the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part

Did not keep shipping promise. I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.

Great parts better customer service I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.

I want to thank you for your quick… I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I highly recommend your company, product and service. Thanks again so much for your quick response. Larry