Affordable quality parts;friendly and helpful staff We've owned the same pellet stove since 2007,so when parts started wearing out,I was surprised at the price of replacements locally and online.When the distribution motor went,I was lucky to find Direct Brand had what I needed at a price much lower than other places.I was pleasantly surprised at the quality of said unit.Very pleasant folks to work with to boot.Now I can keep the house warm without breaking the bank or settling for lower quality parts as I have done in the past...'shopping here for all my pellet stove parts from now on.

Right on service Service was fast and easy. The part was slightly ill fitting though it was an exact model match number match. Did some minor widening mod of the opening for part to fit through…easy for me but not so for folks without proper tools This is the manufacturer fault though.

I want to thank you for your quick… I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I highly recommend your company, product and service. Thanks again so much for your quick response. Larry

I fixed my pressure smoker with the 250 watt igniter. I ordered a 250 watt igniter to fix my Gourmia electric pressure smoker. I received it in a timely manner. 📦 I popped it into the smoker and put it back together and smoked a rack of ribs and two pork tenderloins. 🥩🍖 I took one bite and my mouth was filled with that instant smoky flavor that everyone craves. 😆🤪 It works as advertised. I should order another one and keep it as a backup.

I had a technical issue and the owner… I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my order immediately and I am very pleased to use this business and recommend to others. Joseph Outer Cape Home Watch Provincetown MA