Delay was rectified Update - BuyBack Engineer responded and quickly fufilled the agreed amount. They explained the intial delay was due to a change of system. Original post - No response after I sent in my Samsung S21 Ultra phone a few weeks ago...

Very happy. Would recommend/sell to BBE again BuyBack Engineer offered me $50 more than the next best offer for my 4 iPhones. I was suspicious at first but I read these reviews and emailed with the owner and decided to send him my phones. Very happy with that choice and the process. He did revise the offer due to phone/battery condition, but I asked him if he would match that 2nd offer I had and he did. So, overall, very happy with the process and would sell my phones to him again.

Amazing service Amazing, smooth and easy experience with BuyBack Engineer! It could not have been quicker or easier to sell my old phone that was in poor condition. The customer service was great and they were very friendly and prompt. I received my payment right on time. I would definitely use them going forward!!

Excellent service Very good service. This was first time using and I was very cautious about sending in my phones to an online service. Sebastian answered all my questions and put me at ease. Their service is exactly as advertised.

Overall great experience - long delay in payout The overall experience was great. However, I deduct 1 star because the whole process took almost 2 weeks. BuyBack Engineer advertises with "payout the same day we receive the phone". In my case, it took approximately a week between my phone being delivered to BuyBack Engineer and the money being sent to me. I understand that with the release of the new iPhone, this company might be overwhelmed. But then don't promise something you cannot fulfill.