Found Sebastian Brooks the owner of… Found Sebastian Brooks the owner of this company. He blocked me after I MESSAGED HIM AND I CONFIRMED BY FINDING HIM USING ANOTHER ACCOUNT. I will be looking to file a police report with the Tewksbury Police Department(where the company is stationed) and if others want to do the same that would be helpful.

Smooth After Initial Hiccup Though I did not receive a message that my phone had been received and was being processed, I received a prompt reply to my email inquiry and everything flowed smoothly thereafter.

Outstanding buyback experience The process of selling my iPhone to BuyBack Engineer was exactly as promised: swift, efficient and fair. I was provided a label for shipping, given regular updates on the progress of my submission, and paid all in under ten days. Will recommend highly to one and all.

SCAM This is a scam. I sold them my phone to them back in September and I have yet to receive my money, whenever I call them it goes straight to voicemail. I was able to email with someone but all they do is offer empty promises saying that they’re going to mail a check that never arrives or that they are going to send the money through PayPal but then of course there’s a computer problem that wont allow the money to be sent. If you’re still skeptical just call them and I guarantee you it will go straight to voicemail and you can even just look up their address and see that its just a mail post office not a store or regular office. Save yourselves!

Delay was rectified Update - BuyBack Engineer responded and quickly fufilled the agreed amount. They explained the intial delay was due to a change of system. Original post - No response after I sent in my Samsung S21 Ultra phone a few weeks ago...