Poor design and performance. I bought an extractor hood to go with my new Rangemaster stove which does not deserve the badge stuck on to it. Poorly designed and mass produced with no obvious technical design merit. Bent metal screwed together in a haphazard way. Lots of noise with little extraction. Gauze filters do not fit without the intervention. Buy something else.

Really good customer service! Really good customer service! Jade was very quick to assess the situation and resolve in a timely manner. thank you!

Product and warranty issues I recently purchased a Rangemaster Fridge Freezer and encountered issues with the warranty and the unit itself. I initially spoke with Charley, who, without prompting escalated the issues to her manager. I then spoke with Shannon who advised me of the options open to me and a way forward to resolve the issues. Both were very professional, polite, knowledgable and courteous to my dilemma. A very worthwhile encounter cant thank them, or Rangemaster enough.

Customer service is beyond inadequate Customer service is inadequate. I called to see where I could find a Fridge Freezer in situ before parting with over £2000. Customer service both on chat and by phone were useless. Despite their supplying the dealers, they are unable to tell me which stores bought the units and expected me, the client, to call up to 100 retailers to find out who has the item when they could easily provide this if they actually tried. All they seem to be good at is passing the buck.

Fridge freezer exchange We had to have our new fridge freezer exchanged and the guys who delivered, installed and removed the old fridge freezer were first class. The fridge freezer is large and it meant removing the fridge doors to allow access through the house. Excellent service!