Customer service is beyond inadequate Customer service is inadequate. I called to see where I could find a Fridge Freezer in situ before parting with over £2000. Customer service both on chat and by phone were useless. Despite their supplying the dealers, they are unable to tell me which stores bought the units and expected me, the client, to call up to 100 retailers to find out who has the item when they could easily provide this if they actually tried. All they seem to be good at is passing the buck.

purchased a kettle 9 months ago the… purchased a kettle 9 months ago the metal label is coming off , been told by rangemaster its wear and tear ( no picture requested by them so the have no idea what fault looks like.) i expect better from a company like this and staff were not helpful at all. Answer was sent you email it states wear and tear reply to email if your not happy. Wow great customer service

Faulty oven, slow customer service. Seriously regretting paying a premium for Rangemaster I bought my oven in October 2023. I've had issues with it since day one; the oven leaks liquid when cooking and the fan blade is faulty causing an horrendous vibrating noise. I've spent several hours on the live chat service with Rangemaster, I've found the customer service to be slow and inadequate. I was eventually passed onto Top Freeze, a repair service who came to fix my oven by replacing the fan. They turned up and started taking the oven apart, only to find that they did not have the right part for this oven. It's been a month now since Top Freeze visited, and my oven still has not been properly repaired. I've been left with an oven that I cannot use the fan setting on. I don't quite know why a brand new Rangemaster oven needs a new fan blade installed, but for now I'm seriously regretting paying a premium for the Rangemaster brand.

Really good customer service! Really good customer service! Jade was very quick to assess the situation and resolve in a timely manner. thank you!

5 stars given for excellent customer service 5 stars given for excellent customer service by Shannon who arranged for the replacement of my rangemaster fridge freezer which had broken whilst under warranty and couldn't be repaired by the engineer. My model of fridge freezer wasn't available so she arranged for an upgrade to a newer model. Very happy customer.