Customer service is beyond inadequate Customer service is inadequate. I called to see where I could find a Fridge Freezer in situ before parting with over £2000. Customer service both on chat and by phone were useless. Despite their supplying the dealers, they are unable to tell me which stores bought the units and expected me, the client, to call up to 100 retailers to find out who has the item when they could easily provide this if they actually tried. All they seem to be good at is passing the buck.

I want to say a massive thankyou Sophie I want to say a massive thankyou to Sophie in the spares customer relations dept. She pulled out all the stops for me and the item was delivered the following morning. Well done RANGEMASTER. Your Cooker hood is fantastic too.

Amazing customer service from the team… Amazing customer service from the team to resolve an issue with our Rangemaster. Agreed to send out replacement items free of charge and arrived within a couple of days - other companies need to follow your act, frankly brilliant and so easy to contact.

Quick solution for mismatching handles We received mismatching handles with our rangemaster cooker. Within 5 minutes on the live chat they offered to send new handles out. Very easy and much appreciated, great job.

Outstanding service I had reason to call Rangemaster this afternoon for advice and confirmation of a part number for our fridge freezer. I had the pleasure of speaking with Shannon who was able to explain what I needed to do with regard to correcting a warning light whilst also directing me to the appropriate replacement water filter. I am indebted to her for help, affable manner and genuine enthusiasm to assist. What a refreshing experience to be looked after by someone who actually cared and well done to Rangemaster for building within their staff of a sense of ownership. Fantastic.