Matthew James
GBTop customer service from Shannon After having some issues registering my Classic FX 90, I got through to Shannon after being transferred from homeserve. Top customer service from Shannon which is hard to come by nowadays, she was helpful,efficient and professional. Thanks again.
Karen Drake
GBShannon was a fantastic help resolving… Shannon was a fantastic help resolving my challenge, friendly and profession was first class. Shannon is a fantastic ambassador. alism.alism was first class
Keel Timmins
GBFaulty oven, slow customer service. Seriously regretting paying a premium for Rangemaster I bought my oven in October 2023. I've had issues with it since day one; the oven leaks liquid when cooking and the fan blade is faulty causing an horrendous vibrating noise. I've spent several hours on the live chat service with Rangemaster, I've found the customer service to be slow and inadequate. I was eventually passed onto Top Freeze, a repair service who came to fix my oven by replacing the fan. They turned up and started taking the oven apart, only to find that they did not have the right part for this oven. It's been a month now since Top Freeze visited, and my oven still has not been properly repaired. I've been left with an oven that I cannot use the fan setting on. I don't quite know why a brand new Rangemaster oven needs a new fan blade installed, but for now I'm seriously regretting paying a premium for the Rangemaster brand.
Hans
GBFridge freezer exchange We had to have our new fridge freezer exchanged and the guys who delivered, installed and removed the old fridge freezer were first class. The fridge freezer is large and it meant removing the fridge doors to allow access through the house. Excellent service!
Susie
GB5 stars given for excellent customer service 5 stars given for excellent customer service by Shannon who arranged for the replacement of my rangemaster fridge freezer which had broken whilst under warranty and couldn't be repaired by the engineer. My model of fridge freezer wasn't available so she arranged for an upgrade to a newer model. Very happy customer.