Poor design and performance. I bought an extractor hood to go with my new Rangemaster stove which does not deserve the badge stuck on to it. Poorly designed and mass produced with no obvious technical design merit. Bent metal screwed together in a haphazard way. Lots of noise with little extraction. Gauze filters do not fit without the intervention. Buy something else.

Outstanding service I had reason to call Rangemaster this afternoon for advice and confirmation of a part number for our fridge freezer. I had the pleasure of speaking with Shannon who was able to explain what I needed to do with regard to correcting a warning light whilst also directing me to the appropriate replacement water filter. I am indebted to her for help, affable manner and genuine enthusiasm to assist. What a refreshing experience to be looked after by someone who actually cared and well done to Rangemaster for building within their staff of a sense of ownership. Fantastic.

5 stars given for excellent customer service 5 stars given for excellent customer service by Shannon who arranged for the replacement of my rangemaster fridge freezer which had broken whilst under warranty and couldn't be repaired by the engineer. My model of fridge freezer wasn't available so she arranged for an upgrade to a newer model. Very happy customer.

Replacement Sink plug I contacted Rangemaster as my sink plug had broken. Sink had been installed 14 months previously but kitchen fitters did not pass on guarantee details. Problems sorted immediately via email with Jade and she immediately replied and sent me a replacement. V impressed with after sales service.

Fridge freezer exchange We had to have our new fridge freezer exchanged and the guys who delivered, installed and removed the old fridge freezer were first class. The fridge freezer is large and it meant removing the fridge doors to allow access through the house. Excellent service!