purchased a kettle 9 months ago the… purchased a kettle 9 months ago the metal label is coming off , been told by rangemaster its wear and tear ( no picture requested by them so the have no idea what fault looks like.) i expect better from a company like this and staff were not helpful at all. Answer was sent you email it states wear and tear reply to email if your not happy. Wow great customer service

Customer service is beyond inadequate Customer service is inadequate. I called to see where I could find a Fridge Freezer in situ before parting with over £2000. Customer service both on chat and by phone were useless. Despite their supplying the dealers, they are unable to tell me which stores bought the units and expected me, the client, to call up to 100 retailers to find out who has the item when they could easily provide this if they actually tried. All they seem to be good at is passing the buck.

Product and warranty issues I recently purchased a Rangemaster Fridge Freezer and encountered issues with the warranty and the unit itself. I initially spoke with Charley, who, without prompting escalated the issues to her manager. I then spoke with Shannon who advised me of the options open to me and a way forward to resolve the issues. Both were very professional, polite, knowledgable and courteous to my dilemma. A very worthwhile encounter cant thank them, or Rangemaster enough.

Wrong coloured handles Cooker was delivered with wrong colour handles, spoke to Charley via email who sorted it out straight away. The process was very easy.

Replacement Sink plug I contacted Rangemaster as my sink plug had broken. Sink had been installed 14 months previously but kitchen fitters did not pass on guarantee details. Problems sorted immediately via email with Jade and she immediately replied and sent me a replacement. V impressed with after sales service.