Had an issue with one of the lens… Had an issue with one of the lens pieces and VR Wave took care of it in an ok amount of time (almost a month after all was said and done). For the amount paid and the time waited for a full working set, they get 3 stars.

I ordered the wrong lenses… poor customer support I ordered the wrong lenses - for Q2 instead of what I intended, Q3. I won’t get into the reasons for the confusion on the website, and I accept the blame for the mistaken order. But the lack of responsiveness to my emails is unacceptable. After an initial response that pointed out my error, there’s been no response to three subsequent emails asking about an exchange, and finally even asking for just a discount on a second pair of lenses. These lenses are useless to me since I have a Quest 3. I realize this company is a small startup, and as an entrepreneur I want to support such bc companies. But you won’t make it far in the market with this customer service.

My initial disappointment has been resolved My initial disappointment with the seating issue on Quest 3 has now been resolved. I have received a revised version of the product and can confirm the lenses no longer wobble on their magnetic mounts.

Not properly made, bad quality, find more... Your expensive lenses which I bought to give people an unpaid point of view revealed a lot for me to report to my followers. Such as the fact that bases don't stay on the quest 3 and keep popping off. I got Plano anti glare lenses and they actually cause more glare not to mention they fog up, but that's only if you can get them to stay on quest 3s rubber eye gaskets which they in no way designed to do. They're just jammed on. I wouldn't suggest these lenses to anyone and have reported my findings to the BBB, the DA and the DOJ. I'm GenX, your not tipping off the boomers anymore. Lots of businesses are gonna face accountability now. (UPDATE) See the prewritten response these people provided me with? That's their attitude and work ethic. I wish them the luck they'll need.

Per my earlier review Updated 4/1/24: Still nothing. Please let me know how best to connect. Thank you. UPDATED: Nope, nothing in trash or promotions. If you give me an email to contact you, I will do so, but no response to my emails to support at vr-wave.store Per my earlier review, I ordered lenses for the wrong headset (Quest 2 versus Quest 3). My bad. But ZERO response from the company. You'll see from my earlier review, they posted a reply saying they'd reach out, and... nothing.They posted here for all of you to see they responded, but have no intention of following up. Very, very poor customer service. Great idea and product, but this company will never make it. As a long time consumer product guy, it's just unfortunate to see this happen with a product you're pulling for.