Q Mcdaniels
GBI spoke with a customer service… I spoke with a customer service representative, who emailed me a UPS return label for a refund, I was told ship the item back with the UPS label.The issue is that the UPS return label was to a co worker address not Swann business address, I had to google the address on label it was to a home. I try to reach out to Swann all I get is hang up on the phone or blank emails, when I did speak to a Liz I was told it was glitch in their UPS shipping label. I’m out of $800, no equipment haven’t heard anything on the refund, the item return on 8 of April. I get a 7 to 14 business for return, I got duked out of my money. Bad customer service no answer don’t buy Swann product.
Phillip Green
GBLoading time takes way to long Loading time takes way to long, most of the time it doesn't even play the video. I have to exit the app and reopen it several times to view recordings. When I try to talk to some one over the microphone the messages play way after the delivery person leaves. Live view takes as much time as well. Very poor product to depend on in case of an emergency. It deserves 1/4 of a star until problems get fixed.
Eden Bell
AUI love these cameras!! I love these cameras. Having something to deter criminals brings me such peace of mind. I highly recommend Swann security cameras.
Gavin Saunders
GBReplaced an older unit that had a… Replaced an older unit that had a failed HD The new unit didn’t work properly until I used the new power supply even though it was the same voltage so wondering if my old unit just needs a new power supply Difficult to find the correct software and over complicated but it all works well now it’s set up
Jeremy Dupree
GBHorrible company with terrible customer… Horrible company with terrible customer service. I just bought a 4k security flood light and now it won’t stay connected or record any video. It worked for a day and a half and now it is useless. I have contacted customer service several times and no one seems to know anything about the products or the app and they refuse to get a supervisor on the phone. Don’t not bother buying anything from Swann because it will not work and it will be a waste of your time and money. I wished I would have read more about this company before I bothered buying anything from them. I am so disappointed.