Jeremy Dupree
GBHorrible company with terrible customer… Horrible company with terrible customer service. I just bought a 4k security flood light and now it won’t stay connected or record any video. It worked for a day and a half and now it is useless. I have contacted customer service several times and no one seems to know anything about the products or the app and they refuse to get a supervisor on the phone. Don’t not bother buying anything from Swann because it will not work and it will be a waste of your time and money. I wished I would have read more about this company before I bothered buying anything from them. I am so disappointed.
Mark Guillet
GBI bought the NVR system cameras they… I bought the NVR system cameras they have great clarity day and night vision. I investigated the company in regard to customer service and response times and answering the phone when you call. This was prior to actually purchasing the cameras. The company was very responsive. Unlike other companies who only have an email to contact them and you can't speak to a human over the phone. This is super important when assistance is needed.
Phillip Green
GBLoading time takes way to long Loading time takes way to long, most of the time it doesn't even play the video. I have to exit the app and reopen it several times to view recordings. When I try to talk to some one over the microphone the messages play way after the delivery person leaves. Live view takes as much time as well. Very poor product to depend on in case of an emergency. It deserves 1/4 of a star until problems get fixed.
Domonique Latimer
GBThe easy set up and the notifications… The easy set up and the notifications are great. I just feel better having the system around 😌
John May
GBA shaky start, a happy ending! Really enjoying my Swann cameras after a shaky start. Two of my new cameras were foggy, Swann arranged an expedited swap. Before I could get someone over to take down the bad cameras, the weather changed, and after several clear days, the foggy cameras cleared up and they are as clear as any of the other. Swann was more than ready to take back the bad cameras, I’m pleased that it didn’t come to that. Customer support through the whole ordeal was impeccable!