Jeremy Dupree
GBHorrible company with terrible customer… Horrible company with terrible customer service. I just bought a 4k security flood light and now it won’t stay connected or record any video. It worked for a day and a half and now it is useless. I have contacted customer service several times and no one seems to know anything about the products or the app and they refuse to get a supervisor on the phone. Don’t not bother buying anything from Swann because it will not work and it will be a waste of your time and money. I wished I would have read more about this company before I bothered buying anything from them. I am so disappointed.
Q Mcdaniels
GBI spoke with a customer service… I spoke with a customer service representative, who emailed me a UPS return label for a refund, I was told ship the item back with the UPS label.The issue is that the UPS return label was to a co worker address not Swann business address, I had to google the address on label it was to a home. I try to reach out to Swann all I get is hang up on the phone or blank emails, when I did speak to a Liz I was told it was glitch in their UPS shipping label. I’m out of $800, no equipment haven’t heard anything on the refund, the item return on 8 of April. I get a 7 to 14 business for return, I got duked out of my money. Bad customer service no answer don’t buy Swann product.
Greg
GBThe shopping online experience was… The shopping online experience was good and at first unsure DVR was going to work with existing PTZ cam but after unboxing and connecting cam was impressed with the user interface and ease of use.
Eleazar Quiroz
GBLove all the features Love all the features, high quality play back recordings. Live feeds and updates really help me a lot to know who is at my business.
kane archer
NZThe system has multiple issues The system has multiple issues. Constantly freezes and the app is slow and laggy