Q Mcdaniels
GBI spoke with a customer service… I spoke with a customer service representative, who emailed me a UPS return label for a refund, I was told ship the item back with the UPS label.The issue is that the UPS return label was to a co worker address not Swann business address, I had to google the address on label it was to a home. I try to reach out to Swann all I get is hang up on the phone or blank emails, when I did speak to a Liz I was told it was glitch in their UPS shipping label. I’m out of $800, no equipment haven’t heard anything on the refund, the item return on 8 of April. I get a 7 to 14 business for return, I got duked out of my money. Bad customer service no answer don’t buy Swann product.
John May
GBA shaky start, a happy ending! Really enjoying my Swann cameras after a shaky start. Two of my new cameras were foggy, Swann arranged an expedited swap. Before I could get someone over to take down the bad cameras, the weather changed, and after several clear days, the foggy cameras cleared up and they are as clear as any of the other. Swann was more than ready to take back the bad cameras, I’m pleased that it didn’t come to that. Customer support through the whole ordeal was impeccable!
Bob Morgan
GBDon’t recommend Camera are nice and easy to setup!! But they trap you to use their cloud system, I should be able record anytime using any system.. I don’t recommend them because of this,. I have other cameras that I can record,delete, and store data at my choice..
customer Shasha
GBThe best App All great. Watching footage live while I’m in different country. Been using this system for almost two years now. I really loves this SWANN Security as make me feel secure.
Domonique Latimer
GBThe easy set up and the notifications… The easy set up and the notifications are great. I just feel better having the system around 😌