worst customer service I wanted to have replacement eartips for my soundcore liberty 4 earbuds. After many messages I still received no solution for my request (#TNF932046295). It's a shame that I buy a product and a couple months after I cannot use it as they have no replacement eartips or they dont provide it. (They only sent me a link which is not working, on their EU website there is no replacement).

Excellent service and product The earbuds I purchased were Soundcore Liberty Pro 4 and they are absolutely fantastic, great sound as if you have a cinema theatre connected to your ears. The sound is so clear, loud and crisp with zero distortion and very comfortable even after long hours of wear. After a few months the sound was like I'm listening to someone in a cave. I contacted soundcore and the customer service was superb, they immediately replaced them with a new pair and were so helpful. Pleased beyond belief for the excellent service, thank you so much. A company that's doing so well and producing excellent products I'm definitely looking forward to my next pair.

Positive experience I have enjoyed Anker products for a few years. I recently purchased the Sleep A10 which I loved and have helped me sleep better. I noticed a problem with one bud turning off by itself. I contacted support they gave me some trouble shooting advice. The problem persisted. I contacted again and was in touch with Esther who told me they were sending me a new product They said it would come within 14 days but I received it 3 days later. I'm so impressed and grateful. Thank you

Delivery companies (Evri and Amazon… Delivery companies (Evri and Amazon Logistics) returned my order back to sender, claiming I refused it. Big fat lie...sadly, I had to ask for a refund. Soundcore speakers are great, delivery companies not so much.

If 10 stars existed as a score, they’d get it!! I wish I could give this product and company 10 stars!! My initial delivery had a slight issue (through no one’s fault) and when I contacted customer service, I not only received a replacement without difficulty but also a follow up email to check all was well. So thoughtful in the modern age! The headphones themselves are fantastic! I’ve tried Apple, Bose and various others and I will never turn back from Soundcore now. Fantastic company!