Delivery companies (Evri and Amazon… Delivery companies (Evri and Amazon Logistics) returned my order back to sender, claiming I refused it. Big fat lie...sadly, I had to ask for a refund. Soundcore speakers are great, delivery companies not so much.

Sound core motion boom plus As soon as received the motion boom plus. It had connections issues with blue tooth. It's constantly cutting out every 30 seconds and I tried everything they said. As soon as I contacted them the trouble they put you through just to get a replacement or refund was crazy. I gave up worst quality speaker and customer experience. I regret buying this low quality speaker. Just give a refund it's not that hard. Advice stick to trusted brand audio equipment. Not worth the Hassel and the sound quality isn't that good. I prefer my Sony or JBL. Thanks

worst customer service I wanted to have replacement eartips for my soundcore liberty 4 earbuds. After many messages I still received no solution for my request (#TNF932046295). It's a shame that I buy a product and a couple months after I cannot use it as they have no replacement eartips or they dont provide it. (They only sent me a link which is not working, on their EU website there is no replacement).

Having owned quite a few Soundcore… Having owned quite a few Soundcore wireless earbuds & headphones over the years, a pair I purchased from Amazon 6 months ago incurred a fault. I followed the online warranty return process & had great communication from their customer service team. I even called them up & got to speak to a human being within 2 minutes. On return of the headphones, they assessed the defect sent out a new pair within 2 weeks. About the best customer service I've ever received, and given this chatbot world, it was so reassuring to be able to deal with humans. 👏👏👏👏👏

Positive experience I have enjoyed Anker products for a few years. I recently purchased the Sleep A10 which I loved and have helped me sleep better. I noticed a problem with one bud turning off by itself. I contacted support they gave me some trouble shooting advice. The problem persisted. I contacted again and was in touch with Esther who told me they were sending me a new product They said it would come within 14 days but I received it 3 days later. I'm so impressed and grateful. Thank you