Exceptional customer service I seldom leave reviews. But this company exceptional customer service deserves to be shared. I’m very pleased how they handled my warranty claim for earbuds issue. They replied very fast. And even replied with reminders when I forgot to answer. And they sent me a replacement. Like I said - best customer service!!!!

Delivery companies (Evri and Amazon… Delivery companies (Evri and Amazon Logistics) returned my order back to sender, claiming I refused it. Big fat lie...sadly, I had to ask for a refund. Soundcore speakers are great, delivery companies not so much.

If 10 stars existed as a score, they’d get it!! I wish I could give this product and company 10 stars!! My initial delivery had a slight issue (through no one’s fault) and when I contacted customer service, I not only received a replacement without difficulty but also a follow up email to check all was well. So thoughtful in the modern age! The headphones themselves are fantastic! I’ve tried Apple, Bose and various others and I will never turn back from Soundcore now. Fantastic company!

Simple and easy to follow link up. Simple and easy to follow link up instructions. Excellent sound, I can now follow my favourite radio programmes anywhere in my house. Clear sound. Only one slight downside : the marking of buttons which should be painted white against the black cover, as I have sometimes pressed the wrong button.

Started off rough, but we got there in the end! I bought a pair of Liberty 4 earbuds from their uk.soundcore.com website. Evri failed to deliver the package 3 times, and said that I needed to contact the supplier. The initial email exchange with Soundcore was polite, but underwhelming. They said that I needed to wait 10 days for them to complete an investigate into the delivery issue with Evri. I explained that that is unacceptable. They said they'd send out a new delivery that would take 3 to 10 days. I thought they'd fobbed me off. A day later the first package arrived, but the contents had ben stolen. My earbuds had been replaced by a grubby old book. I've posted a bad review for Evri, and made a complaint. A couple of days later the product arrived. Yay! I've reduced to 4 stars (4.5 would be more appropriate) cos Soundcore should have offered a replacement first, and the comms were poor, but we got their in the end. The Liberty 4s are great by the way. This review is about the service not the earbuds. I've used and loved Anker and Soundcore products for a while and think they are well built and stylish. The Liberty 4s were cheaper on the Soundcore website than Amazon, which is odd.