Excellent service and product The earbuds I purchased were Soundcore Liberty Pro 4 and they are absolutely fantastic, great sound as if you have a cinema theatre connected to your ears. The sound is so clear, loud and crisp with zero distortion and very comfortable even after long hours of wear. After a few months the sound was like I'm listening to someone in a cave. I contacted soundcore and the customer service was superb, they immediately replaced them with a new pair and were so helpful. Pleased beyond belief for the excellent service, thank you so much. A company that's doing so well and producing excellent products I'm definitely looking forward to my next pair.

Delivery companies (Evri and Amazon… Delivery companies (Evri and Amazon Logistics) returned my order back to sender, claiming I refused it. Big fat lie...sadly, I had to ask for a refund. Soundcore speakers are great, delivery companies not so much.

Do not buy their products Do not buy their products Do not buy their products! I bought liberty 4, and right earbud stopped workong when tried to claim guarantee they said since I bought it on Ebay they can not do anything and more fun fact: when proceeding warranty steps they have option to claim purchases from Ebay!!! so they are good if they work as soon as they stop working they dont care about you!!!

worst customer service I wanted to have replacement eartips for my soundcore liberty 4 earbuds. After many messages I still received no solution for my request (#TNF932046295). It's a shame that I buy a product and a couple months after I cannot use it as they have no replacement eartips or they dont provide it. (They only sent me a link which is not working, on their EU website there is no replacement).

Exceptional customer service I seldom leave reviews. But this company exceptional customer service deserves to be shared. I’m very pleased how they handled my warranty claim for earbuds issue. They replied very fast. And even replied with reminders when I forgot to answer. And they sent me a replacement. Like I said - best customer service!!!!