Beware of where you buy…… and who from Two problems experienced at the same time, eufy indoor camera malfunction and battery doorbell camera defect, both well within warranty. Eventually….. camera replaced once eufy realised it was purchased from them via eBay. However, doorbell purchased through third party supplier, again on eBay. I have been dealing with eufy over this since 1st March, lost count of emails and got nowhere apart from being offered VIP 25% discount to repurchase. However, eufy discounts available all the time so no big deal. Concept of no subscription good, kit looks good, easy to use when it works. However, like others, find devices are unreliable, warranty not fulfilled without clauses and customer services is shambolic. Buyer beware !

Annoying security layers + no multi live view Why does companies add security that I dont ask for? Now you need some wierd code to view the cameras in the browser which doesn't work and is super annoying. I just bought three of them and now they're useless. Please let me decide my own security level. Also, in the preview pane you can only view one live stream at the time. I really thought these cameras could beat Wyze, but apparently not.

Great security kit & door bell Great security kit & door bell - second purchase (as we moved) love it easy to use highly recommended

Aftercare? What is it? The camera I bought stopped working due sudden death of the battery, after 13mth of the installation. A little bit disappointed as it isn't advertised as "disposabe". But the customer service made it clear that's not their business after the warranty period. Expecting some goodwill maybe was naive. But expecting some spare parts or other paid soulution wasn't unrealistic I guess. But it seems their customer care ends at the day of purchase :(

Thank you for fantastic customer service I had a great experience with this company. I had ordered a hybrid robovac which was too tall to fit underneath the furniture where I wanted it to clean also. I only realised this after unwrapping. I decided to return it to purchase a G40 robovac instead, which is less tall. Before I ordered the G40 I contacted customer service to return the hybrid, which was very easy and a full refund was issued promptly after receipt of the returned product. Very happy with that process. Meanwhile I have received the G40 robovac, which works a treat and exceeded my expectations. Thank you for fantastic customer service