Aftercare? What is it? The camera I bought stopped working due sudden death of the battery, after 13mth of the installation. A little bit disappointed as it isn't advertised as "disposabe". But the customer service made it clear that's not their business after the warranty period. Expecting some goodwill maybe was naive. But expecting some spare parts or other paid soulution wasn't unrealistic I guess. But it seems their customer care ends at the day of purchase :(

Great alternative to Ring video doorbell The video doorbell is working well and no need for paid subscription to have access to video recordings. The device was shipped quickly. Installation was easy and the app works well. This video doorbell replaced our old Ring video doorbell after their recent egregious subscription price increase.

Great customer service from purchase to… Great customer service from purchase to aftercare. Eufy responded quickly to queries raised. Even though the Homebase was out of stock when ordered in a bundle I was updated often with delivery. The E340 series is a great system to have. Having separate storage which does not cost extra was what won Eufy over for me.

Defective S330 eufyCams I purchased several S330 eufyCams in October 2022. These have a solar panel built in and are designed to be used outdoors. The connect to the Eufy hub via WiFi. The theory is the sun charges the unit so you never have to. Fast forward 18 months and the solar panel has stopped working (the camera itself still functions). To be clear, I live in England - the unit was not subject to harsh conditions, chemicals or anything that would cause premature failure. Eufy support have refused to replace the defective unit citing expired warranty period. In other words, Eufy think a lifespan of 18 months is acceptable for a £450 security camera. -- UPDATE Eufy customer support have reversed their decision and have now agreed to replace the defective camera. Not clear if this was in response to my email to their UK General Manager. Unfortunate initial response, but I guess all's well that ends well.

Great equipment, no elctrical installation required for cameras Great equipment, easy installation, pretty good quality. This is why one point was deducted; one camera does not work after about 1 year any more. Rest works remarkably good.