None tech purchaser Purchased a Eufy Cam, the photo cell just about maintains the cam, while I struggled with the set up being a older none tech person. Aimee in customer support was first class. Stayed with me and put a lot of effort Into helping me. The Camera is good Quality the led light very clever, Report on battery's status clear and great. Pic Quality good and Alerts some times patchy but I think it may be my Android Samsung phone. I do think a tutorial would be good for the older none tech user. But all in all pleased with the unit and help I received first class, hence 5 star.

Thank you for fantastic customer service I had a great experience with this company. I had ordered a hybrid robovac which was too tall to fit underneath the furniture where I wanted it to clean also. I only realised this after unwrapping. I decided to return it to purchase a G40 robovac instead, which is less tall. Before I ordered the G40 I contacted customer service to return the hybrid, which was very easy and a full refund was issued promptly after receipt of the returned product. Very happy with that process. Meanwhile I have received the G40 robovac, which works a treat and exceeded my expectations. Thank you for fantastic customer service

Overall I am happy with the cameras Overall I am happy with the cameras but there are a couple of points that could be improved. On the positive side they are easy to install and set up and work perfectly with my wi-fi and chosen location even though they don't get direct sunlight for more than a few hours. The plastic mounting brackets are difficult to tighten as the smooth plastic doesn't grip well. The frame rate of the camera is set at 15 fps and I would like to have the option to manually set a higher rate and record in 4K if the connection allows. I would also like to be able to only receive notifications if the face is not recognised.

Defective S330 eufyCams I purchased several S330 eufyCams in October 2022. These have a solar panel built in and are designed to be used outdoors. The connect to the Eufy hub via WiFi. The theory is the sun charges the unit so you never have to. Fast forward 18 months and the solar panel has stopped working (the camera itself still functions). To be clear, I live in England - the unit was not subject to harsh conditions, chemicals or anything that would cause premature failure. Eufy support have refused to replace the defective unit citing expired warranty period. In other words, Eufy think a lifespan of 18 months is acceptable for a £450 security camera. -- UPDATE Eufy customer support have reversed their decision and have now agreed to replace the defective camera. Not clear if this was in response to my email to their UK General Manager. Unfortunate initial response, but I guess all's well that ends well.

Disappointing Battery Life I have had the Eufy E40 outdoor camera for 17 months. In terms of performance and battery life it has been really good until a couple of weeks back when the battery started losing 50% of power within 2 days of being fully charged. These batteries are non replaceable and the warranty is 12 months, so nothing to be done other than buy a replacement. I am disappointed that this product, like so many nowadays, almost seems to have a built in obsolescence. I think I will look elsewhere for a replacement, hopefully with a longer warranty.