Customer
GBDefective S330 eufyCams I purchased several S330 eufyCams in October 2022. These have a solar panel built in and are designed to be used outdoors. The connect to the Eufy hub via WiFi. The theory is the sun charges the unit so you never have to. Fast forward 18 months and the solar panel has stopped working (the camera itself still functions). To be clear, I live in England - the unit was not subject to harsh conditions, chemicals or anything that would cause premature failure. Eufy support have refused to replace the defective unit citing expired warranty period. In other words, Eufy think a lifespan of 18 months is acceptable for a £450 security camera. -- UPDATE Eufy customer support have reversed their decision and have now agreed to replace the defective camera. Not clear if this was in response to my email to their UK General Manager. Unfortunate initial response, but I guess all's well that ends well.
lars
GBGreat security kit & door bell Great security kit & door bell - second purchase (as we moved) love it easy to use highly recommended
Thomas Mackenzie
GBSuch a waste of money doesn't seem to… Such a waste of money doesn't seem to hover anything up not sure what's up with it, changd my review as the company went above and beyond to refund me which I've never experienced from any other company, even checked in to make sure I have received it... so yeah well done
Mike F
ESGreat value and great camera With a £40 discount the price was too good to miss. Camera arrived quickly and well packaged. Downloading the Eufy and app connecting to the WiFi was simplicity itself. Installation of the camera and sloar panel was very straightforward. Been installed for a couple of weeks and working faultlessly. Picture resolution is clear and precise. Controls give good flexibility in the area covered. Will buy again.
Rosana Javier-Mangone
GBOverall Wi-Fi Eufy Cam 3 system with 4G… Overall Wi-Fi Eufy Cam 3 system with 4G camera's works well. Where the company fails miserably is when the camera goes bad and does not work. I had the system for 14 months. Camera went bad, their guarantee is for 1yr. Once a camera goes bad you have to purchase a new one for $179, after paying $476 for control and 2 cameras. Depending on how long the second camera lasts will determine if the Wi-Fi system is worth the purchase. If I had to start over again it would have paid to wire the systems given that the camera batteries do not last long. Eufy also does not fix camera and replacements are full costs. One would think a customer discount would be in order.