Communicate better It all sounds good until you send in your phone. Apparently there was a small balance on the phone, which I paid immediately then had it unlocked. All good. This was last week, been waiting on the "testing" update, heard nothing. Sent an email, now told they need a break and will get back to me in 4 days. Someone did contact me today after seeing the review to rectify the situation. They have assured me all is fine with the phone and payment will be Monday UPDATE: I did receive payment on Monday for the phone, and they very kindly absorbed/credited the 3% fee for PayPal. Thank you !

Amazing experience! Amazing experience, devices always as described! A+

Always a great experience I’ve worked with Cell4Pets twice now and each time I’ve had a great experience. Their customer service is excellent and very responsive! I’ll continue to work with Cell4Pets and will continue to refer family and friends.

Went above and beyond to offer great customer service I had a few hiccups while going through the process of selling my phone, some of which were my own fault, but cell4pets was helpful and resolved the issues with great customer service. I am very pleased with the outcome and would reccomend them to others and use them again. Thank you for the outstanding customer service.

5* experience every time! 5* experience with them each time I've sold an iPhone here (I've done so three times). Not only have they been the highest offer each time I've looked to sell a phone, they are easy to get in touch with an their customer service is unmatched. Oh, and not to mention, part of their proceeds are donated to no-kill animal shelters so you feel good working with them too! A++++++