Helpful customer service and good experience Modification to previous comment. Rich from the customer service team was very helpful all time. He kept a good track of email and order status. The prior email delivery issue was solved as well. Sold three devices to them recently. And will come back in the future when I need to replace electronics. Hope to be part of their endeavor of supporting animals. Great merchant!

Got exactly what I was expecting. A+++ Got exactly what I was expecting. I called the phone number because I was skeptical but an actual human answered and gave me all the info about their process. They keep you updated every step of the way, and pay you what you expected FAST.

Communicate better It all sounds good until you send in your phone. Apparently there was a small balance on the phone, which I paid immediately then had it unlocked. All good. This was last week, been waiting on the "testing" update, heard nothing. Sent an email, now told they need a break and will get back to me in 4 days. Someone did contact me today after seeing the review to rectify the situation. They have assured me all is fine with the phone and payment will be Monday UPDATE: I did receive payment on Monday for the phone, and they very kindly absorbed/credited the 3% fee for PayPal. Thank you !

Amazing experience! Amazing experience, devices always as described! A+

Went above and beyond to offer great customer service I had a few hiccups while going through the process of selling my phone, some of which were my own fault, but cell4pets was helpful and resolved the issues with great customer service. I am very pleased with the outcome and would reccomend them to others and use them again. Thank you for the outstanding customer service.