Her is my story to serve as warning to… Her is my story to serve as warning to others. I traded two items in and everything went smooth then I traded two more items and was told I will receive the payment in 6 days.After 6 days no payment. When I contacted custom support they did not tell me who is blocking the payment or why not did they tell me if I will ever get paid or get my items back instead they asked for picks of my ID and bank information and said they will eventually get back to me. Before anyone say it no the items are not stolen. They are older items that I paid for and wanted to use the trad in money to finance a purchase. I don't think at this point there is anything I can do except write this review to warm others

I was skeptical about this purchase… I was skeptical about this purchase BUT... I can honestly say we have been more than please with our purchase. We have been telling all of our family and friends about the site.

T'was my first refurbished phone! T'was my first refurbished phone! And every part of the process was perfect! The buying & delivery process was seemless and my new phone is so much better than I expected it to be!! My moms mothers day gift is for sure coming from here!

False advertising on locked vs unlocked phone I purchased an UNLOCKED phone. Upon arrival & activation, carrier found it was LOCKED! Had to pay additional fee to have phone unlocked. Now Back Market claims my warranty is void, will not pay for the fee to unlock a falsely advertised phone AND will not reimburse me for the additional 13 month extended warranty which is, according to them, void! Don’t buy here, NOT at all customer service oriented. I have proof of all conversations!! Screenshot it all before they erased it!! UPDATE!! April 29, 2024. Wow! After the rotten service I received from the Fromt Line Customer Service Agent, Back Market made good on this pirchase. I have to say, after the horrible conversation from April 24, I didn’t think anything would happen. I will now re-think using Back Market in the future, but step cautiously through the process.

The IPhones I purchased from BackMarket… The IPhones I purchased from BackMarket were in great shape appearance wise,they work as if they were brand new.And the battery life was great. I have had mine for 2years and it is still working great. I just purchased another one for my husband and he is very pleased.Shipping time was great. I will definitely recommend them.